There are newer employer reviews for Cox Communications

 

Awesome Benefits, competitive pay, but with an awareness that they paid reps to much in the past...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Solutions Specialist in Omaha, NE
Current Employee - Solutions Specialist in Omaha, NE

I have been working at Cox Communications full-time (more than 3 years)

Pros

Free services from Cox
Competitive pay against anyone else in the Telecom business, commission allows the top earners to make 50-70% over target pay.
Pension + 401k
Great incentives

Cons

Reducing commissions
consistently hiring outside of the company for leadership
low ability to move up beyond middle management
Outsourcing support and sales calls has led to dissatisfied employees and customers.

Advice to ManagementAdvice

Be an innovator! You are far too reactionary to technology and advancements!

Recommends
Neutral Outlook
Approves of CEO

655 Other Employee Reviews for Cox Communications (View Most Recent)

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  1. 3 people found this helpful  

    A company that truly cares less for their employees than what they'll have for breakfast next week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Omaha, NE
    Former Employee - Technical Support Representative in Omaha, NE

    I worked at Cox Communications full-time (more than an year)

    Pros

    Good pay and phenomenal benefits

    Cons

    The hiring process is horrible and training is even worse. The trainer prides himself on the fact that every class he trains files complaints to HR at the end of training, and he's more than willing to sharethis fact. Their attrition rate is 65%. They say their main goal is to get that number down, but when you find reasons to fire employees, that number will NEVER go down. And then they say there was an "internal conflict" but won't say what it was and won't provide any paperwork. This company has an AWFUL reputation across the Omaha area, and they wonder why. Another number that I found interesting that they tell you within the first few days of training: 1 person out of a hiring class of 30 will make it to a year. And 1 out of 10 that make it a year will make it to 3 years, but they say if you make it to 3 years, you'll never leave.... good luck getting that far though. If you want a short-term job where management sucks and treats you like kindergartners... this is for you.

    Advice to ManagementAdvice

    Act like you care. Take an interest on how your team is doing. And if EVERY training class files complaints about your trainer - its time to get a new trainer

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Luckily, I was paid fairly to escape!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative in San Diego, CA
    Former Employee - Inbound Sales Representative in San Diego, CA

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    Met a few great people who are still friends. My income while there was faire for the most part.

    Cons

    It was an eleven year roller-coaster ride of management overhauls and typical sales commission shenanigans ... I was quite happy to leave.

    Advice to ManagementAdvice

    their acceptence of any advice from me would be doubtful

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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