Cox Communications

  www.cox.com
  www.cox.com
There are newer employer reviews for Cox Communications

 

Awesome Benefits, competitive pay, but with an awareness that they paid reps to much in the past...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Solutions Specialist in Omaha, NE
Current Employee - Solutions Specialist in Omaha, NE

I have been working at Cox Communications full-time (more than 3 years)

Pros

Free services from Cox
Competitive pay against anyone else in the Telecom business, commission allows the top earners to make 50-70% over target pay.
Pension + 401k
Great incentives

Cons

Reducing commissions
consistently hiring outside of the company for leadership
low ability to move up beyond middle management
Outsourcing support and sales calls has led to dissatisfied employees and customers.

Advice to ManagementAdvice

Be an innovator! You are far too reactionary to technology and advancements!

Recommends
Neutral Outlook
Approves of CEO

705 Other Employee Reviews for Cox Communications (View Most Recent)

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  1. 1 person found this helpful  

    Cox Communication tech support job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Baton Rouge, LA
    Former Employee - Technical Support Representative in Baton Rouge, LA

    I worked at Cox Communications full-time (more than 5 years)

    Pros

    Courtesy services are great, get cable tv services including all channels, high speed internet and phone at a deep discount. If you excel in your job and in ways that Cox recognizes, you have advancement opportunies. It is also a reputable company to work for, including fair benifits, 401k and other perks. They are proudly diverse which is wonderful. They include

    Cons

    They do not allot enough training time and the training they do offer usually is very lack luster. They always seem understaffed, so employees feel overworked and can never get time off.
    You don't get to rate your immediate supervisor frequently enough & feedback isn't encouraged.
    Too much micro management.
    As far as the future of the company, they want to be "Your friend in the digital age" but they are already behind the times, they don't think outside the box, or operate in a passionate or enthusiastic way. They do not feel progressive enough regarding thier employee satisfaction and thier work environment.
    The computers were clunky and slow & the chairs were uncomfortable and dirty.

    Advice to ManagementAdvice

    In my humble opinion, one of the biggest issues is your establised call flow and how you rate it for success for the call center employees. They set up this big hurtle (call flow) for the employee to dance thru and stress over, all the while trying to focus on a customers issue. You never allow the employee to relax enough to focus on a more natural (non robotic and empathetic) customer service. More worried about the bottom line vs a good customer experience. Big mistake. All of that elaborate call flow is designed for 1 thing and that is so the employee knows their path and are not allowed to make mistakes. You could simplify that with common sense. If the supervisors were doing their jobs with feedback, direction, growth, accountability on all fronts or just simply weed out bad employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 11 people found this helpful  

    It makes me very sad to see what's happening here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director in Atlanta, GA
    Former Employee - Senior Director in Atlanta, GA

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    Gorgeous, unbelievable facilities; collaborative work environment; among the best and most dedicated group of IT professionals I've ever worked with

    Cons

    No one has the guts to tell the truth to the Senior Team (CEO & Directs). Everyone at the mid-senior executive level is myopically agenda driven with competing priorities. All efforts to expose critical gaps and weakness in strategy or execution is blocked at the mid-Sr management layer.

    The company has brought in consultants who are draining the very culture from this once great organization and binding everyone and everything in crippling - meaningless process. Add to that the hiring of completely ineffective and incompetent management within the IT organization at the Executive levels - and removing or allowing the loss of years of experience at the same time - is a recipe for disaster.

    Advice to ManagementAdvice

    Take a hard look at the monster your organization has become. The Governor would be very sad indeed to see such a sorry state of affairs. The oppression of individual contributors and elimination of the idea of innovation at this company is killing it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Cox Communications

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