There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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Tech Support

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Tech Support Specialist in Wichita, KS
Former Employee - Tech Support Specialist in Wichita, KS

I worked at Cox Communications full-time (Less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Great pay, benefits. Supportive co-workers and supervisors. The medical insurance was cheap, free services from the company. Lots of rewards. Lots of benefits on site. Our location had a gym and free soda.

Cons

Long training, cubicle work, auto-in answering system (when you get a call, it beeps and you are in the call.)

Advice to Management

Listen to the employees. If something is not broken, don't try to fix it.

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  1. Great Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dsr in Phoenix, AZ
    Former Employee - Dsr in Phoenix, AZ

    I worked at Cox Communications full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good management and compensation, good work environment.

    Cons

    Not promoting the right people

    Advice to Management

    Promote the right people, not your buddies


  2. Middle management drama

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in San Diego, CA
    Former Employee - Technical Support Representative in San Diego, CA

    I worked at Cox Communications full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible work shift, Decent pay (for someone fresh out of high school anyway), great building and software, nice benefits, good people and great working with the customers. Partnership with the-then Sprint PCS was awesome.

    Cons

    Cox had a concept of building managers. When they built the center in Kearny Mesa, it was a new, fresh concept to ramp up on the then-new @Home Network, as the customer base grew. Not only was this one of the most attractive physical locations it was a great overall job, with comfort and flexibility. Unfortunately, some of the management made very poor decisions that caused a number of people to lose their jobs unfairly; some sued over discrimination and won. This was the only black mark on an otherwise fantastic job.

    Advice to Management

    It's been a while. But if you haven't white washed the old guard, you should do so. The @Home Network may be dead and gone, but Cox is still a recognizable name. Get back to the positive vibes you once had.


There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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