There are newer employer reviews for Cox Communications

Great company with unknown future

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director in Wichita, KS
Current Employee - Director in Wichita, KS

I have been working at Cox Communications full-time (more than 8 years)

Recommends
Negative Outlook
Approves of CEO
Recommends
Negative Outlook
Approves of CEO

Pros

Free cable, phone and Internet service. Smart and team oriented co-workers. Interesting and fast paced industry. Autonomy for most roles.

Cons

Mature industry struggling to grow. Not the fastest to market with products. Constant price increases are contributing to customer loss. Hiring freeze across entire company (with few exceptions) is stressing out workforce. Lots of consolidations and reorganize right now is creating an increased political culture.

Advice to Management

Be more transparent about selection process with reorganization efforts. Stop dual reporting and have all field functions report to corporate.

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  1. I couldn't imagine working for another employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Omaha, NE
    Current Employee - Technical Support Representative in Omaha, NE

    I have been working at Cox Communications full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Supportive, friendly management, not as micromanaged as other similar companies, relaxed, enjoyable atmosphere.

    Cons

    The attendance policy is ridiculously strict. It's not the amount of time allotted that is ridiculous, but rather the lack of understanding for emergency situations & the fact that they're still counted against you.

    Advice to Management

    Although having a strict attendance policy is understandable in a call center environment, sometimes "life" happens. Please be more understanding in these emergency situations. You have lost a LOT of valuable employees due to this.

  2. Helpful (4)

    Micro-Management at its worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention in Phoenix, AZ
    Former Employee - Retention in Phoenix, AZ

    I worked at Cox Communications full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Goood Benefits, Discounted Cable Services. The Co-workers are great. Pay is good but commission structure has been overhauled several times and has resulted in lower pay.

    Cons

    Micro-Management at its worst. If you do your best work being left alone look for another company to work for. You are continually monitored on everything you do. This includes constant instant messaging to find out why you are not available to take more calls. When you work for Cox in a sales role, (which all the roles are sales no matter what position you hold from billing to retention, to technical support) you might as well check your mind at the door. You can’t have any kind of initiative or individual thinking, you are told what to say, how to say it, and you must follow this script from the beginning to the end of the call and can’t vary what so ever from the script. The computer system that is used is the worst computer system that has ever been created, though there have been enhancements on the system. It still is a poor system that lived its usefulness 20 years ago. The company can’t or will not enhance this system to get itself in the 21st century. A prior review said that the enhancements that were done was like putting lipstick on pig. The bottom line is it is still a pig

    Advice to Management

    Quit focusing on only numbers, there are other things

There are newer employer reviews for Cox Communications

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