Cox Communications

www.cox.com
There are newer employer reviews for Cox Communications

 

It is a great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative in Phoenix, AZ
Current Employee - Customer Service Representative in Phoenix, AZ

I have been working at Cox Communications

Pros

Competitive Pay and benefits
Room for advancement
Great leadership feedback
They will help pay for your school and degree
Great people/ camaraderie

Cons

The job can get stale at times.
Changes from leadership are not always provided to floor representatives prior to rolling them out.

Advice to ManagementAdvice

Keep up the good work. Show a little more interest in developing online relations with customers by providing funding in this area.

Recommends
Approves of CEO

728 Other Employee Reviews for Cox Communications (View Most Recent)

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  1. 1 person found this helpful  

    A good place to work considering.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Cox Communications

    Pros

    Environment and most employees are motivated

    Cons

    Not very organized. Weak middle management

    No opinion of CEO
  2.  

    It was a *gig*

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Representative in Phoenix, AZ
    Current Employee - Technical Support Representative in Phoenix, AZ

    I have been working at Cox Communications

    Pros

    The people with whom I worked in most cases were a wonderful bunch.

    Cons

    Lines of communication on policy did not match up. Quality Assurance departmental standards actually annoyed the customers, and there was no one to communicate that flaw to.

    Advice to ManagementAdvice

    Listen to the content of the call and see if it calls for the scripted responses on the QA standards sheet rather than pressuring your employees to cram hollow words into a call that is being timed.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Cox Communications

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