Crabtree & Evelyn

  www.crabtree-evelyn.com
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19 Employee Reviews (View Most Recent)

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2 people found this helpful  

Great place to work!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Assistant Store Manager
Former Employee - Assistant Store Manager

Pros

small knit group, very family like
discount was awesome
great products
a great learning place for customer service
the company is very customer driven

Cons

it's retail so pay is weak!
they blackout to many dates for management
Upper management like the district managers-micro-manage
pos system outdated
pay raises are very minimal

Advice to ManagementAdvice

I had the pleasure of working under one of the best managers ever. She was very great at fostering great team environment, communication, ownership of task, training and build characters into becoming part of management. I was employed by this company for several years, I went through 3 changes in district managers in the years i worked there. The first district manager was awesome and because at the time I was hired Crabtree was going through a boom in developing more stores my original dm was then relieved of her position and given a new title and we were then under another district manager. She had a very hard complex personality, not personable at all. When she did audits and district visits, the three days she would was at our store was 95% time in our backroom. When she did decide to come out on the floor she had a very hard deamenor and would observe her employees and talk about them to the sm on the floor(which I beleive to be so inappropriate). She would nit-pick on the customer service style of how the associate is approaching the customer and so forth. Mind you, this is a small store so associates can hear what the DM is saying to the store manager about he/she. This is demeaning to the self esteem of any employee. Then more changes, but i believe this had to do with the newly appointed VP that crabtree brought in Our district again got re-alighned to another DM. The new dm we were under was by far one of the best, she didn't micro manage but she was there when we did need her. This store was by far one of the most successful in the company. Sadly the company filed for bankcruptcy and more upper management got let go, store closures, the never ending realigning of the districts, the never ending of promotions( in one week alone, I remember doing almost up to 20 promos take down, put up, take down, put up....that never seemed to stop -this confused customers and associates alone. This is an overall good company to work for, Great products, they just need to be more structured and really hire good managers with management experience that is where they lack, unfortunately the last year I was there my sm left the company to pursue othe oppurtunity and this store eventually cracked and has never been the same.

Recommends
No opinion of CEO

Other reviews for Crabtree & Evelyn

  1.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Great work environment. Team members are supportive. Great discounts, and get to work with fantastic products all day long! Its great!

    Cons

    It can get in the way of personal life to often work weekends. The pay being retail is not especially great, but it is about the same as other places.

    Advice to ManagementAdvice

    Communication is very important. However I feel that senior managers are doing what they need to do at the moment.

    Recommends
    Approves of CEO
  2.  

    Crabtree is one of the best retailers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Overall great place to work if you have a high-volume store...It can be very boring if the store is slow or in a poor location. Getting people to come in the store can be difficult considering the price point is much higher than its competitors.

    Cons

    No commission on sales and their rewards program should be based on the store's volume and not just set up according to company wide goals.

    Advice to ManagementAdvice

    Most store managers I've worked with were great...however the people who make decisions about sales and promotions need be clearer about the specific details and not change them on a whim.

    Recommends
    Approves of CEO
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