Cracker Barrel

www.crackerbarrel.com
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Wonderful Management and Awesome Work Environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Waitress in Chattanooga, TN
Former Employee - Waitress in Chattanooga, TN

I worked at Cracker Barrel part-time (less than an year)

Pros

The management at the Shallowford Road Cracker Barrel in Chattanooga, TN is top-notch. They treat you with respect while helping you achieve the most you can with the job. They are extremely supportive and you can rely on them to be there when you need them. Also, they work with you during those stressful times on the job. They will roll up their sleeves and pitch in to get the work done and serve the customers in the best way possible. The management and team work mentality create a nurturing work environment that allows servers to complete their tasks and maintain great customer service. The STAR reward program is a great incentive for the servers.

Cons

It can be stressful and chaotic at times with the number of menu items and the combinations of food. Also, the promise of having certain items to the table in a set amount of time can be extremely overwhelming. The dress code is limiting, but I understand the need for it to be in place.

Advice to ManagementAdvice

Check out how the managers run the Cracker Barrel at Shallowford Rd. in Chattanooga, TN. When I worked there about 4 years ago, they were awesome and would be great models for the rest of the company.

Recommends
Positive Outlook
No opinion of CEO

614 Other Employee Reviews for Cracker Barrel (View Most Recent)

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  1. 2 people found this helpful  

    Former Retail District Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail District Manager
    Former Employee - Retail District Manager

    I worked at Cracker Barrel full-time (more than 10 years)

    Pros

    Guests who buy into the "CB" experience which is like home. For the most part the company goes out of the way to enhance the guest experience. Bonuses for managers change each year but it it possible for managers to bonus.

    Cons

    CB lost sight of culture of treating people with dignity and respect. Upper mgmt brings home millions in salary/bonuses but could not get extra hours for units. Keeping in mind that dedicated hourly team basically all part time. While the company goes out of the way for the guest experience, they try very hard to undermine the employees who try to contribute thoughts and/or suggestions which are basically ignored. Cashiers/Mgr's under the gun to hit sales quotas for unrealistic overpriced items.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    I worked there too long, did outstanding work, and was not compensated accordingly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grill Cook in Mattoon, IL
    Former Employee - Grill Cook in Mattoon, IL

    I worked at Cracker Barrel full-time (more than 5 years)

    Pros

    Strong organizational culture, The People you interact with

    Cons

    Low-pay, Management open about concepts to employees such as their bonuses and labor concerns

    Advice to ManagementAdvice

    Teach your management to recognize intelligent and talented individuals for consideration into your corporate offices and management employment. Many of your employees are college students and you are ignoring a valuable resource.

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