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Sales Associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Part-Time Sales Associate
Former Employee - Part-Time Sales Associate

I worked at Crate and Barrel part-time (More than 3 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Positive atmoshpere. The sales associates are mostly college educated, upbeat people. Opportunities to develop expertise on the products.

Cons

Working every weekend, but that is to be expected in many retail jobs. Schedules come out for only one week at a time. Furniture sales is commission based, so can be some underhanded stuff going on between them.

Advice to Management

Be careful about picking favorites.

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  1. Helpful (4)

    Great people and product, but that's about it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Associate
    Former Employee - Merchandising Associate

    I worked at Crate and Barrel part-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    This job is good for college students and people looking to work a few days a week. If you are seeking full-time hours or career advancement look elsewhere. If you join the merchandising team, like I did, there are a lot of opportunities to get some good job experience, but you will probably start out as a floorstocker (which isn't THAT bad). The people there are really great. It is easy to feel like you are at home, even though they can be frustrating to work with. Very light-hearted, open and fun atmosphere.

    One really positive aspect of the company is that they are very focused on giving back to the community. After Hurricane Sandy they joined forces with Rebuilding Together to help survivors of the storm. Also, each year associates from across the company can volunteer for the chance to travel to some location in the US with Rebuilding Together and help construct new buildings for a community in need. They are also very conscious of the countries and vendors they source their products from, making sure that products are supplied in sustainable ways.

    Some people on here complain about the pay, but compensation is much higher for the same position at most other retailers in the area.

    Cons

    One of the biggest issues in the store is the rift between the sales team and the merchandising team. Most days it feels like the merchandising team does 80% of the work in the store while the sales team stands around chatting. Traffic has been slow, so instead of managers having sales associates help us, they just stand around talking. The appearance of the store has taken a serious nose dive since the position of "department manager" was removed a few years back. This position was replaced by the merchandising team as a whole, but since there are literally 50+ other tasks we need to complete in a 7 hour shift, it's hard to keep the floor looking clean and displays maintained. Instead of managers delegating tasks such as cleaning, minor floorstocking and straightening to bored sales associates, most displays fall to shambles. Despite this fact and the fact that management has been saying for months that they need to "close the rift," there has been no progress at all. No one is held accountable and there is very little follow-through with policies managers create.

    Another major issue is a lack of training for new hires. At least in my store, sales associates seem to receive the bare minimum training while new merchandising associates receive barely any. After a quick tour of the stockroom, new merchandising associates are thrown to the mercy of an unreliable walkie-talkie communcation system, stock checks, back door pickups, floorstocking and finicky customers. Worst of all, when it is clear that the new hires are struggling to keep up, no managers seem to step in and help them.

    Advice to Management

    Bring back the department manager position or create a new position situated between sales associate and sales team lead. The merchandising team is far too busy and vast to give each department the focus and meticulous attention to detail it needs to stay clean, organized and stocked. When the store still had DMs, departments never looked the way they do now.

  2. Helpful (1)

    Lovely store, but cliquey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Cincinnati, OH
    Former Employee - Anonymous in Cincinnati, OH

    I worked at Crate and Barrel part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice store, good quality product

    Cons

    Training for new hires almost non-existent. Pay is low, expectations high.
    New hires treated poorly by the more experienced sales people.

    Advice to Management

    The company needs to invest the time and money in training people properly. Perhaps management doesn't think their people are worth it? Is the making of money the only consideration?

There are newer employer reviews for Crate and Barrel
There are newer employer reviews for Crate and Barrel

See Most Recent

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