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Summary

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Stock Associate in Burlington, MA
Current Employee - Stock Associate in Burlington, MA

I have been working at Crate and Barrel

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Great management with lots of knowledge, everyone is very friendly, easy job but ability to demonstrate additional technique also exists.

Cons

Wage isn't that great, quality of some items is cheap, some management is very annoying, but overall it's a positive expeirence

Advice to Management

Consider better wages and feedback, ensure that there is less drama between employees, and shift management more often to keep people less bored.

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  1. Helpful (2)

    Great working environment!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Crate and Barrel

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Diversity, enthusiasm among employees and management, open to advancement from entry level.

    Cons

    Entry level salary is low, worked in corporate many years so that comes as a bit of a shock. No health benefits, not many people work full-time to get benefits.

    Advice to Management

    Terrific atmosphere, flexibility of schedule, opportunities to work in all depts. very educational, more personal feedback would be very instructive to growth and advancement.


  2. Helpful (4)

    What Happened to the Culture?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Management in New York, NY
    Former Employee - Store Management in New York, NY

    I worked at Crate and Barrel

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Beautiful stores and a friendly, creative environment. Lots a great people in both the front and back ends of the house. Lots of longevity with the company. Even after the "crash" no layoffs were rolled out.

    Cons

    Personalities rule here. If you are not in the inner circle, forget about moving up or even surviving.
    Experience with other retailers is not valued and not acknowledged. Very insular environment with no room for thinking outside the box.
    Far too Mid-Western mentality. Stores all over the country and now international, but a very stubborn Chicago-centric point of view which does not translate across the board. Many members of the merchandising (buying) team are unprofessional and sorely lacking in the basic skills required to do the job for a company of this size.
    Training on the whole looks good in theory but in practice is scant and non-productive.

    Advice to Management

    Upper Management-get into your stores. Make unannounced visits to see what is really going on day-to-day. Listen to the conversions taking place with customers/associates/managers/back-of-the-house. Get out of Chicago-it's irrelevant. Chicago loves Crate and mid-westerners are incredibly nice people, but that has squat to do with keeping your business alive on such an expanded basis.
    Get out everyone's files and see what experience they came to Crate with and find a way to tap it instead of tamping it down.
    Technology-get on the bandwagon, it's 2010. Customers want to deal with their sales associates via a direct email account. Customers want receipts emailed to them. Tracking customer purchase histories is now basic retail function-supermarkets have been doing it for years now. Get a customer loyalty program in place now-there's really no excuse.
    Merchandising- learn how to deal with vendors like you work for a billion dollar company because you do. Your are their customer. Do not accept inferior quality and lack-luster turn-around. When I tell fellow retailers about what we take from our vendors I am met with complete disbelief. Grow a pair!
    Finally, take a look at every current employee who is not performing to their ability, has developed an attitude problem, or is simply unhappy and find out what's up. I know many long-time associates who have lost the connection they felt with the company.
    The culture is what brought me to Crate many years ago. It is gone. Its absence made the decision to leave painfully easy.


There are newer employer reviews for Crate and Barrel
There are newer employer reviews for Crate and Barrel

See Most Recent

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