There are newer employer reviews for Credit Acceptance

Great place to work and getting better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Leadership in Southfield, MI
Current Employee - Leadership in Southfield, MI

I have been working at Credit Acceptance full-time (more than 8 years)

Pros

Complete meritocracy. If you are talented and hard working, you WILL succeed here. Promotes from within and rewards hard work. Cares about people and is getting more involved in community work in 2012. Great company.

Cons

Not for those who want a place to hide or do the bare minimum to get by. This place is for driven professionals who want to be part of one of the best companys in the country.

Advice to ManagementAdvice

Keep doing what you're doing. There will always be those who won't appreciate what it means to keep the company healthy (in terms of long term security and opportunity for all)

Recommends
Positive Outlook
Approves of CEO
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  1. Proud to work at Credit Acceptance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Supervisor in Southfield, MI
    Current Employee - IT Supervisor in Southfield, MI

    I have been working at Credit Acceptance full-time (more than 3 years)

    Pros

    Credit Acceptance has changed significantly over the past few years. Our Sr. Leadership team is open, honest and clearly communicates change. Credit Acceptance rewards Positive Innovators, and promotes from within. Well structured company with the right leaders in place.

    Employees at all levels are encouraged to share ideas for improvement. Hard work is noticed, and rewarded!

    Credit Acceptance is career oriented, with ample opportunities for growth!

    Cons

    Not for people who do not enjoy:
    -Camaraderie
    -Working for an innovative company
    -Being able to express ideas to all levels of management
    -Working hard, and that hard work being noticed, and rewarded
    -Wanting to work for a Great place to Work

    Advice to ManagementAdvice

    Continue promoting innovation. Continue the GPTW initiatives.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful

    Credit Acceptance: Great Place to Work? Yeah Right!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Collections in Southfield, MI
    Current Employee - Front End Collections in Southfield, MI

    I have been working at Credit Acceptance full-time (more than a year)

    Pros

    The pay and bonuses are great! The hours and flexible schedule are EXCELLENT!!

    Cons

    Uneducated, incompetent, and inexperienced staff. Supervisors hired from outside of the business who have no idea what they are doing. If you're fired from Chrysler Financial or Verizon Wireless' call center, you are a guaranteed hire. No developing of potential management. Medicaid offers better health and dental benefits. There is no effort to try and hold on to seasoned collectors.

    Advice to ManagementAdvice

    Credit Acceptance is working hard to get on the Forbes list of Great Places to Work and most of the previous comments were posted by employees who have been advised to come here and say positive things about CAC. I've heard working at the corporate office is great, however, working at the Southfield Service Center is a joke. Employees are written up and fired for ridiculousness, the supervisors are incompetent, unnecessary, and unapproachable. HR and upper management completely ignore employee concerns and have only recently expressed concerns in trying to make things better because everyone is trying to get CAC on the GPTW list. The work perks are no good, and state funded insurance is better than the insurance employees pay for. Therefore, a lot of employees have opted to stay on it. Supervisors tend to hire people they suspect will be greatful for the job and 90% of the office is low income African Americans. Sometimes the atmosphere is great, but most times it is uncomfortable and has you living in fear that you will be fired at any moment.

    Recommends
    Negative Outlook
    Approves of CEO
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