Cricket Communications

  www.mycricket.com
  www.mycricket.com
There are newer employer reviews for Cricket Communications

3 people found this helpful  

Used to be the ideal company to work for...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager Indirect Accounts in Houston, TX
Former Employee - Manager Indirect Accounts in Houston, TX

I worked at Cricket Communications full-time (more than 5 years)

Pros

Great pay, benefits, and perks....

Cons

Very political. Too many fire drills. Lots of drama. Lack of communication from the top down.

Recommends
Negative Outlook
No opinion of CEO

291 Other Employee Reviews for Cricket Communications (View Most Recent)

Sort: Rating Date
  1. 7 people found this helpful  

    Leadership changes have eroded the work environment at Cricket.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Indirect Sales Representative in Saint Louis, MO
    Former Employee - Indirect Sales Representative in Saint Louis, MO

    I worked at Cricket Communications full-time (more than 3 years)

    Pros

    Some flexibility in work schedule in this position....as allowed by managers.

    Cons

    Upper management ignored the field reps and were critical of the indirect dealers who have taken over the costs of providing Cricket locations to the market. Upper managers allowed a bullying mentality from lower lever managers and left the field team with out a voice or protection.

    Under the recent leadership some "team members" are lavished upon while others are ignored.

    Advice to ManagementAdvice

    Bring in leaders who can help reach the goal of making Cricket one of the 100 Best Places to Work. It will translate into the customer service and sales you are looking for at the door level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 11 people found this helpful  

    Land of chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Cricket Communications full-time (more than 5 years)

    Pros

    Has some really good people working for the company that know the business/market, and have been with the company for quite some time so they know and value the original Cricket culture, and bring their hard work and determination into the office on a daily basis.

    Cons

    Cricket likes to act like they are "in-line" with the big guys (aka AT&T, Verizon, T-Mobile, etc.) when in actuality they have a LONG way to go! The value structure sounds appealing but the phones do not operate up to par and are full of glitches, the network is awful, and true customer service is hard to get. However, please note, this is not the result of all the employees of the business but the fault of those at the top. The company is entirely top heavy, expectations are set by the Directors, VP's and above with strict timelines that are unachievable with the understaffed workforce at the manager level and below who are providing feedback and screaming for help, but not given any sense of relief, only more pressured as though they are set up to fail.

    In addition, Goals are never clear and sometimes are never released until mid-year. The processes and policies are chaotic, at the discretion of management, and can be interpreted differently or changed to support their own goal.

    Advice to ManagementAdvice

    Listen to your employees and provide them more support, help to carry the load as so much pressure is put on the understaffed workforce below the Manager level. Work on moral and reward employees for the hard work they are putting into their job even when their work environment is so chaotic... go back to Cricket roots...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Cricket Communications

Work at Cricket Communications? Share Your Experiences

Cricket Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.