Cricket Communications

www.mycricket.com
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There are newer employer reviews for Cricket Communications

3 people found this helpful  

Used to be the ideal company to work for...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager Indirect Accounts in Houston, TX
Former Employee - Manager Indirect Accounts in Houston, TX

I worked at Cricket Communications full-time (more than 5 years)

Pros

Great pay, benefits, and perks....

Cons

Very political. Too many fire drills. Lots of drama. Lack of communication from the top down.

Recommends
Negative Outlook
No opinion of CEO

297 Other Employee Reviews for Cricket Communications (View Most Recent)

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  1. 11 people found this helpful  

    Land of chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Cricket Communications full-time (more than 5 years)

    Pros

    Has some really good people working for the company that know the business/market, and have been with the company for quite some time so they know and value the original Cricket culture, and bring their hard work and determination into the office on a daily basis.

    Cons

    Cricket likes to act like they are "in-line" with the big guys (aka AT&T, Verizon, T-Mobile, etc.) when in actuality they have a LONG way to go! The value structure sounds appealing but the phones do not operate up to par and are full of glitches, the network is awful, and true customer service is hard to get. However, please note, this is not the result of all the employees of the business but the fault of those at the top. The company is entirely top heavy, expectations are set by the Directors, VP's and above with strict timelines that are unachievable with the understaffed workforce at the manager level and below who are providing feedback and screaming for help, but not given any sense of relief, only more pressured as though they are set up to fail.

    In addition, Goals are never clear and sometimes are never released until mid-year. The processes and policies are chaotic, at the discretion of management, and can be interpreted differently or changed to support their own goal.

    Advice to ManagementAdvice

    Listen to your employees and provide them more support, help to carry the load as so much pressure is put on the understaffed workforce below the Manager level. Work on moral and reward employees for the hard work they are putting into their job even when their work environment is so chaotic... go back to Cricket roots...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 10 people found this helpful  

    Great people with no work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer IV in Greenwood Village, Arapahoe, CO
    Former Employee - Software Engineer IV in Greenwood Village, Arapahoe, CO

    I worked at Cricket Communications full-time (more than a year)

    Pros

    The full time employees there are the best. Some of the smartest people that I have ever worked with were at Cricket. Compensation and benefits were great when the company was making money.

    Cons

    In IT weekend work is required. It will be a beautiful day outside and you will be locked away in a conference room or on a bridge doing a release or talking about defects for the 10th time that week. It is not a every now and then situation either. I would say at my time there 70% of weekends were spent working because I was given no choice in the matter.

    Advice to ManagementAdvice

    It is time for the board to get rid of the CEO. He has removed his top staff again and again with failing performance. Cricket has an amazing product and needs a leader at the helm that has the vision to take the company to use the spectrum assets that they have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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