Cricket Communications

  www.mycricket.com
  www.mycricket.com
There are newer employer reviews for Cricket Communications

1 person found this helpful  

Was good company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Premier Representative
Current Employee - Premier Representative

I have been working at Cricket Communications full-time (more than 3 years)

Pros

Pretty good working environment. Good employees Good pay and benefits. Most of upper managment was very good. Learned a lot. Good experience for future.

Cons

They stopped thinking of customer service and went for the all mighty dollar. Dont get me wrong a company is in business to make money. Customer service is where you creat loyalty and they lost loyalty.

Advice to ManagementAdvice

Cant give advice to Managers because all they are doing is trying to keep up with unrealistic goals and unhappy customers.

Recommends
Negative Outlook
Disapproves of CEO

291 Other Employee Reviews for Cricket Communications (View Most Recent)

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  1. 6 people found this helpful  

    Toxic Work Enviroment, no direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Denver
    Current Employee - Denver

    I have been working at Cricket Communications full-time (more than an year)

    Pros

    Pay is above average for telecom.

    Cons

    Upper management treats you like crap unless you are in their little clique. Cut jobs and give you the extra work with minimal to no training. Performance reviews are based on how well management likes you and not job performance.

    Advice to ManagementAdvice

    Get a clue and treat people like human beings. Quit acting like you are better then your employees that work hard to make you and the company look good. Take some managment classes, especially ethics. No wonder you are losing money, no direction...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Used to be good place to work - now toxic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in San Diego, CA
    Former Employee - Manager in San Diego, CA

    I worked at Cricket Communications full-time (more than 8 years)

    Pros

    The checks don't bounce (yet!). There are still some good, friendly people left although they are likely leaving as the company falls apart.

    Cons

    Cricket used to be a fun place to start. As more prepaid competitors came after Cricket, it became apparent that the CEO was in over his head. Revolving door of execs being fired and new execs coming in every couple of months. Outgoing execs take the fall for CEO's major strategic mistakes.

    Lots of infighting and corporate politics
    HR here is really bad; basically a tool of management
    Not clear what the strategy of the company is anymore
    Two corporate HQ (San Diego and Denver) never made sense.

    Advice to ManagementAdvice

    Sell the company while it is still worth something -- better than going through bankruptcy again!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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