There are newer employer reviews for Critical Mass
There are newer employer reviews for Critical Mass

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Helpful (3)

Good tactical digital agency, but you'll be limited

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Chicago, IL
Former Employee - Anonymous Employee in Chicago, IL

I worked at Critical Mass

Approves of CEO
Approves of CEO

Pros

Great culture of recognition and transparency.
Very "Canadian" agency--the people are nice and they like to drink.
Good place to get your hands dirty building stuff that works.
Pretty good work/life balance.

Cons

You have to fight for a seat at the big kids' table with lead creative agencies.
Strategy is not taken seriously. This is not a good place for planners unless your definition of planning is "wireframes and usability testing. (Leadership within the discipline is trying hard to build it out and professionalize it, but clients don't want to pay for planning. They just want their websites built, and agency leadership is happy to oblige.)
Uneven project managers--some are awesome, some are unprofessional.
The agency talks about creating "extraordinary experiences." The creative is decent, but it's not extraordinary. You're making websites.

Advice to Management

Keep doing what you're doing, it seems to be working for you. There's a good living to be made building websites.

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  1. Great place to work, few small problems

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Critical Mass

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Very encouraging place to work, great for junior and senior staff alike. Innovation is part of the life's blood here and management will back you if you're doing something to make the work better. Good, long-term relationships with many clients.

    Cons

    Weak project and account management. Get second-billing to home office in Calgary (sometimes deserved, especially in regards to creative output; often not deserved though - envy, jealousy, etc).

    Advice to Management

    Be willing to turn down production work or resign business with terrible clients. This is the only way to earn the respect our output would otherwise deserve.


  2. Helpful (3)

    Great place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Critical Mass

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    - decent pay
    - advancement opportunities (promotions within)
    - social aspect, many events and gatherings
    - multiple forms of individual recognition
    - casual atmosphere
    - execs are open with employees about what's going on
    - individual funds offered towards career growth (conventions, classes, etc)
    - career development programs
    - decently updated equipment, software
    - multiple offices worldwide
    - decent mix of big name clients

    Cons

    - size - office is a bit small for amount of employees, although it's expanding soon to accomodate
    - lack of process
    - chicago office seems to be growing, but not gaining the more fun/interesting clients that some of the other offices seem to get

    Advice to Management

    - spread the more desirable clients across all offices
    - make sure people understand the career development process
    - offer more support to employees during a pitch


There are newer employer reviews for Critical Mass
There are newer employer reviews for Critical Mass

See Most Recent

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