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3 people found this helpful  

Great times, Good people but little Growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Technical Support Analyst  in  Chicago, IL
Former Employee - Technical Support Analyst in Chicago, IL

I worked at Critical Mass

Pros

-Great atmosphere/ culture.
-Good people.
-Always free food.

Cons

-No non-billable love.
-Little to no growth in Chicago IT (no next level to move to).
-A few cliques run the whole operation.

Advice to ManagementAdvice

Make non-billable a priority.

Doesn't Recommend
No opinion of CEO

Other Reviews for Critical Mass

  1. 2 people found this helpful  

    Talented People, Agency Capable of More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Critical Mass

    Pros

    Really good clients, some super talented people, nice people, Calgary is ridiculously cold so it is nice to be able to work for the company in other cities, some projects are very exciting, overall management is good, although my manager was a world class douche. Some reviews say hours are crazy but I've worked at various agencies and CM's hours are nothing compared to much of the industry. Definitely some very long hours at times but nothing consistently crazy.

    Cons

    Lack of big ideas, big thinking, not enough of a creative agency. Much of leadership aspires to more but it seems to fall a part at some part in the process. Unfortunately I think the agency cannot attract the required talent to Calgary to change this.

    Advice to ManagementAdvice

    Don't give up on becoming more of a creative big idea agency. CM started and grew utilizing talented designers because that's what drove digital work in the late 90s but the agency has grown and the world has changed and it'd be nice to see CM creating bigger and better ideas, not just pretty web sites. I think CM can get there but management needs to fight for it.

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Good tactical digital agency, but you'll be limited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Critical Mass

    Pros

    Great culture of recognition and transparency.
    Very "Canadian" agency--the people are nice and they like to drink.
    Good place to get your hands dirty building stuff that works.
    Pretty good work/life balance.

    Cons

    You have to fight for a seat at the big kids' table with lead creative agencies.
    Strategy is not taken seriously. This is not a good place for planners unless your definition of planning is "wireframes and usability testing. (Leadership within the discipline is trying hard to build it out and professionalize it, but clients don't want to pay for planning. They just want their websites built, and agency leadership is happy to oblige.)
    Uneven project managers--some are awesome, some are unprofessional.
    The agency talks about creating "extraordinary experiences." The creative is decent, but it's not extraordinary. You're making websites.

    Advice to ManagementAdvice

    Keep doing what you're doing, it seems to be working for you. There's a good living to be made building websites.

    Approves of CEO
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