There are newer employer reviews for Critical Mass

 

Good agency to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Account Manager  in  New York, NY
Former Employee - Account Manager in New York, NY

I worked at Critical Mass

Pros

Best culture of any agency I've been with. They do care to a certain degree about their employees welfare, certainly more than other agencies that consider their people as resources.

Cons

Some of the support and back office systems are pretty weak in comparison to other companies of the same size.
HR and company orientation / onboarding for new hires could be improved.
Consistency in delivery across the company varies by office and region.
The company is still largely run out of Calgary, AB, not exactly the mecca for marketing professionals.
Administration and processes sometimes get in the way of doing good work. Processes sometimes feel very inefficient.

Advice to ManagementAdvice

Put more focus on the larger markets in the US.

Recommends
Approves of CEO

82 Other Employee Reviews for Critical Mass (View Most Recent)

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  1.  

    Foot in the Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Designer  in  Calgary, AB (Canada)
    Current Employee - Designer in Calgary, AB (Canada)

    I have been working at Critical Mass full-time for more than a year

    Pros

    -High level accounts
    -Gain digital experience
    -Free Breakfasts, Beer O'clock, and events
    -Time-Off and benefits are great
    -Most people are great to work with
    -Open and modern office space make it easy to communicate with team

    Cons

    -Cliquey
    -Management gets all the good work while entry level designers and seniors get "dog work"
    -Work lots of overtime to get recognized
    -Sometimes spoken to in not the most respectful tone
    -Lots of pressure on projects
    -Lots of work that is "hush hush" and the same certain people being chosen for that work

    Advice to ManagementAdvice

    Take more initiative into getting to know your team and staff, and being genuinely interested in their work life. Making sure the staff is handling everything properly and if they are satisfied with the work they are given. Your team will stop being motivated if all they do is cut assets and do red-line documents

    Doesn't Recommend
    Approves of CEO
  2.  

    Get the experience you need and move onto a better job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Critical Mass full-time for more than 3 years

    Pros

    - Get to work on some big global brands
    - Smart, nice people
    - Office space is pretty nice
    - Additional perks: free breakfast Wed, free lunch monthly, beer o'clock, occasional lunch & learns, good parties
    - Compensation is pretty good
    - Dog friendly office

    Cons

    Employees from all departments have been leaving in waves. It seems that the Toronto office cannot stop talent from leaving the company-- there has been at least a dozen people leave in the last couple of months. Related note.. the company does not seem to believe in sharing departure news within the company.

    - Lack of client variety. Working on the same type of work/client year after year kills creativity
    - If you are not in the "in-group", you pretty much are stuck with the most mundane pieces of work: no opportunities if you are not a "favorite"
    - Some new hires lately have been sub-par
    - Latest org. restructure of EAs under Creative Department is a questionable move

    Advice to ManagementAdvice

    Stop showing favoritism in such an obvious manner. We already know who you think are the "superstars" - they get to work on the most interesting pieces of work and can pretty much act like a diva. However, this really affects the morale for the rest of the team. Give other people some chance to shine - trust the people you hire. They may surprise you.. or else everyone just gets bored and/or frustrated and will start looking for new opportunities.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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