Crumbs Bake Shop

  www.crumbs.com
  www.crumbs.com
There are newer employer reviews for Crumbs Bake Shop

 

Good for a regular, part-time retail job

Former Employee - Store Associate
Former Employee - Store Associate

I worked at Crumbs Bake Shop part-time (less than an year)

Pros

Depending on who your coworkers are, this can be a great job. Most customers are friendly and the work itself isn't awful. You're getting people cupcakes for crying out loud.
Cupcakes = happiness

Cons

Do not work here if you are looking to make a good chunk of change. This company got cheap, cheap, CHEAP recently. Hourly Associates used to start at $10-$11 an hour and now you will start at $8.25 an hour. No ifs, ands, or buts about it.
If you are looking at a TL position, that is going to reflect more on your actual experience. If you don't have much experience supervising/managing/assistant managing in a retail and highly-focused customer service position, you won't be making much. Worst case scenario, you will start around $10/hr. May not seem too terrible but when you consider the increased work you are doing and the strange hours you will most likely be working, it could be better. And the pay ranges there are so vast. I know some TLs who make around $10/hr and others who are making $15/hr doing the same amount of work. And sometimes the lesser paid TL is actually doing 2-3 times MORE work than the others... depending on what type of store you're at. It's just not fair, so don't go in expecting it to be.
Corporate itself just needs to get itself together a bit more. When 2013 rolled around they took tips away AND the free cupcake you could take after every shift. Since then some stores have been allowed to accept tips again and some haven't. It depends on what state you are in and the laws that the stores/kiosks have to abide by. People are still entirely unclear about the cupcake rule. Some managers/TLs think we're still not allowed to have one and others are fine with it as long as you stay hush-hush about it. The stores really need some clarity from corporate. Honestly, they need to start looking at their more successful locations/managers and start looking at them to join the corporate team. These people know what they're doing because they're up against it day in and day out. They aren't stupid - so take a hint, corporate. Hire the people who really know the company.

55 Other Employee Reviews for Crumbs Bake Shop (View Most Recent)

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  1.  

    never. again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Crumbs Bake Shop part-time (more than an year)

    Pros

    Fantastic coworkers, unlimited beverages, you get to try cupcakes.

    Cons

    Corporate is awful. Management is sub-par. People who work twice as hard in busy stores get paid just as much as people from non busy stores. Everyone is overworked and underpaid. The caliber of new workers has definitely gone down. Corporate likes to make potential employees wait around an hour for an interview or has a habit of not showing up at all. Stressful environment

    Advice to ManagementAdvice

    If you have a problem or an issue with something, talk face to face about it. There is no need to keep things from sales associates . Stay on top of your crap.

    Doesn't Recommend
    Negative Outlook
  2.  

    It used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Crumbs Bake Shop part-time (less than an year)

    Pros

    You can have ONE free baked item. You get a 30% discount on anything else. Free coffee beverages

    Cons

    easy to get fired over something stupid, people who deserve to be fired never get in trouble, no promoting from within the company unless you came in as management

    Advice to ManagementAdvice

    Stop being so stupid about being focused on retail. This is food service whether you like it or not. Yes, a full case LOOKS nice. But cupcakes are not like shirts [in your stupid narrow retail minds]. Shirts do not go bad. You can mark them down and throw them on a clearance rack if anything. Not so with cupcakes. But then you get upset if a store throws out a lot of cupcakes.

    Doesn't Recommend
    Neutral Outlook
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