There are newer employer reviews for CubeSmart

1 person found this helpful  

Challenging and rewarding company leading change in the self storage industry.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at CubeSmart full-time (more than 5 years)

Pros

The company is forward thinking. They are employee centric and are working to create a pipeline for talent identification, management training and a more defined path of advancement within the company for employees at all levels. They focus on customer service incorporating this into their corporate culture.

Cons

While the company is growing there are not a lot of positions that open which limit advancement opportunities.

Advice to ManagementAdvice

There should be training courses to qualify for store level training and area manager positions. This would bring additional understanding of expectations and accountability to the employees while also achieving a national standard.

Recommends
Positive Outlook
Approves of CEO

37 Other Employee Reviews for CubeSmart (View Most Recent)

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  1. 5 people found this helpful  

    Good potential. Poor motivation and leadership by District and Area Managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at CubeSmart full-time (more than 8 years)

    Pros

    I genuinely like the work, but am really only surviving because of the free apartment. The compensation (compared to the high level of performance they require and continued mental abuse received from supervisors) is insulting. Pride prevents me from delivering anything less than my best, and that must be what they're counting on.

    I enjoy dealing with my customers, although corporate continues to lose long term patrons because of regular rent increases (with no ceiling) and skimpy property maintenance. It's all about shareholder profits and executive bonuses, apparently. They couldn't care less about the customers (or employees).

    Cons

    My experience is that DM's are spread too thinly between multiple locations and can't handle the work load. It's been far too long since they ran their own facility, if they ever did, and all they see now are numbers and how to line their own purses. Mine has extremely poor people handling skills, and will quickly throw a devoted employee under the bus to make them look good and fulfill their own self-serving agenda. They show very little respect, and belittle and talk down to employees regularly. They rarely praise you for a job well done, but regularly offer harsh criticisms based on ever changing 'policies' and mistrust through scathing emails, unrealistic audits, secret shoppers, spy cams, and recorded phone calls.

    Advice to ManagementAdvice

    Teach your District and Area Managers to respect their workers, quit micro-managing, allow your General Managers to make their own decisions, and then stand behind them. I am a hard working, honest, employee that works with integrity. My customers love me. My facility is run professionally. My supervisors treat me like a child and show no trust, confidence or loyalty. I've been successfully running this facility for more than 8 years and still have to explain myself and cover my butt daily.

    What General Manager in other companies has NO say in hiring, firing, purchasing supplies, daily decision making, or is even permitted to contact their corporate office personnel without going through their DM?

    The company has done very well financially, and is experiencing all-time high occupancy levels. General Managers and Managers have accomplished this in spite of poor leadership by their immediate supervisors and near poverty compensation. Give credit where credit is due. Stop spending millions on senseless rebranding (U-Store-It), useless touch-screen TV's, unnecessary office remodeling, and computer upgrades that don't work, and pay your employees that run the field (the ones that your customers deal with every day) what we deserve. Then trust us to do the job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    great company to work for, but under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at CubeSmart full-time (more than 8 years)

    Pros

    benefits, and the ability to easily move up the ranks, once you have proven yourself.

    Cons

    staff is underpaid, and sometimes under appreciated

    Advice to ManagementAdvice

    Pay your employees what they are worth.

    Recommends
    Positive Outlook
    Approves of CEO
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