Cumberland Farms

  www.cumberlandfarms.com
  www.cumberlandfarms.com
There are newer employer reviews for Cumberland Farms

1 person found this helpful  

Too much work for little pay

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Leader in Westport, CT
Current Employee - Customer Service Leader in Westport, CT

I have been working at Cumberland Farms full-time (more than 3 years)

Pros

Full time position.
75 dollar bonus if the Mystery shopper score is met according to company margins.
1 week of pay for Christmas bonus.
Awesome health benefits through Blue Cross/Blue Shield

Cons

Position deals with all walks of life; from the snooty rich snobs who are condescending to the low income hoodlums who you always have to watch when they are in you store to prevent pilfering.
If you do not take your 1 week sick pay then they give it to you as a Christmas bonus.
Low income stores have one person coverage at night.
Gas spills usually happens because customers wedge their gas caps in the gas handles then go into the store to browse and gas hose disconnections happen primarily because the customer wedges the handle then goes into their vehicle to use their cell phone.

Advice to ManagementAdvice

Do not trust your area sales managers, do your job to the company policy.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

51 Other Employee Reviews for Cumberland Farms (View Most Recent)

Sort: Rating Date
  1.  

    Mixed feelings on Cumberland Farms

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Auditor in Framingham, MA
    Former Employee - Field Auditor in Framingham, MA

    I worked at Cumberland Farms full-time (more than 10 years)

    Pros

    Co workers were very team oriented within departments. Health plan I thought was above average. Salary was more than fair for a retail company.

    Cons

    The middle management in my opinion are not a people orientated group and do not respect loyalty and longivity. There was a lack of communication between departments.

    Advice to ManagementAdvice

    The company should treat long term employees better, their knowledge is worth plenty. Better communication between departments to avoid duplication of efforts.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Chewed up and spit out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH

    I have been working at Cumberland Farms

    Pros

    If you did your job "properly", you see/hear your supervisor 1x per week. When properly staffed, you work 50 hrs per week, benefits were very nice (including tuition reimbursement). Salary, for me, was at top of scale. Training. Structure. Execution

    Cons

    Inconsistency of upper management communication and expectations. "Job enrichment" was a serious downside. Unreasonable hourly, daily, weekly, monthly, yearly expectations based from micromanagement. Not allowing MANAGERS to do the managing. Advancement involves getting performance based results by iron fist methods, not shy of back stabbing and disrespect of direct reports. Insane hours and burn out are major factors for turnover ratio.

    Advice to ManagementAdvice

    Case study: Whole Foods

    Doesn't Recommend
    Approves of CEO
There are newer employer reviews for Cumberland Farms

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