CustomInk

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5 people found this helpful  

Fun Company, Could Use Tweaking

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales/Service Representative  in  Reno, NV
Former Employee - Sales/Service Representative in Reno, NV

Pros

-Fun, light hearted work environment with opportunities (though no pressure) for socialization
-Ability to move between departments with relative ease. Shadowing sessions are easy to coordinate
-Smaller sized company means that it's easy to get to know most coworkers and to make work friends
-Everybody is very open and approachable. Even the CEO
-Managers prefer to coach somebody to success than to fire them
-Company takes pride in it's work and it's employees
-Thorough interview process weeds out a lot of bad apples
-Competitive benefits package
-Within Sales and Service, fairly easy to find shift coverage
-Catered lunches 2x weekly
-Tons of free SWAG. T-shirts, tote bags, etc.
-Sales and service reps are empowered to come up with best solution for customers
-Company does it's best not to feel or act like a typical call center

Cons

For sales and service...

-Your day is very rigidly scheduled and every break is timed
-Quotas are difficult to meet. It's difficult to provide excellent customer service AND hit a certain number of calls per day, especially when you're encouraged to design shirts while you're on the phone with the customer.
-The sales and service teams are expected to do a little bit of everything, which is okay but it's better to have a department devoted exclusively to chat OR calls OR emails. My current company does this, and it's great
-Training is two weeks long and gives future SS Reps limited phone exposure. More phone exposure would have been nice
-Since HQ is in Virginia, there are more limited opportunities for advancement in Reno if you want to go to a dept like marketing, finance, HR, etc.
-SS Reps all have to work overtime during busier seasons
-Sometimes the company's "customers first" attitude breeds abusive or demanding customers. SS reps are often pressured to bend over backwards in the name of customer service, even in these situations
-Young managers often started as SS rep and lack management experience
-Low compensation (could be average for call center) isn't really enough to support yourself

Advice to ManagementAdvice

Divide up the sales and service departments to focus on specific tasks for better efficiency and consistency. It's also ok to hire outside managers with actual experience.

Recommends
Positive Outlook
Approves of CEO

Other reviews for CustomInk

  1. 2 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA

    Pros

    Very casual work environment, lots of great people, fantastic benefits. The company values are awesome. It's refreshing to work with people who love what they do. The company is also growing pretty quickly.

    Cons

    Very fast paced...but I can't even really say that's a con because that generally means that things are going well. It would be nice if pay was a bit higher considering the cost of living in the DC area. I wish there was a bit more room to grow, as far as salary goes.

    Advice to ManagementAdvice

    I have had nothing but great experiences with management. It may be a younger crowd in most areas, but very capable and willing to go above and beyond.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Copywriter  in  McLean, VA
    Former Employee - Marketing Copywriter in McLean, VA

    Pros

    Nice people, creative and collaborative environment, warm and welcoming vibe

    Cons

    No cons - CustomInk is a dream come true!

    Recommends
    Positive Outlook
    Approves of CEO
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