There are newer employer reviews for DHL Express

International Service Agent (Ramp)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - International Service Agent in Cincinnati, OH
Former Employee - International Service Agent in Cincinnati, OH

I worked at DHL Express part-time (less than a year)

Pros

Very interesting work environment.
People were nice, helpful, caring, and fun
Opportunity for leadership roles
Extensive training
Team oriented environment

Cons

Heavily regulated industry (don't screw up)
Night shift sucks period
Pay is ok for part time
Most employees are part time so they don't have to pay benefits
Equipment at CVG could use an upgrade
Very much a hurry and wait environment on the ramp

Advice to ManagementAdvice

If employee turnover is a problem, start offering full time pay with benefits. The need and opportunity is there.

Recommends
Positive Outlook
Approves of CEO
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  1. Boring and repetitive once you have the job duties down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at DHL Express full-time (less than a year)

    Pros

    The pay is decent and decided upon your past experience.

    Cons

    Once out of training you basically are thrown onto the phones and expected to do ALOT of on the job training. There is alot that is not covered in the classroom that could and should have been.

    Advice to ManagementAdvice

    One more week in training covering the "trace" procedures and reasons for opening them would save everyone time. Invest more time in having a knowledgeable base to start with, not just scripting.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Good for those able to re locate for promotions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Sales Representative in Tempe, AZ
    Current Employee - Inside Sales Representative in Tempe, AZ

    I have been working at DHL Express

    Pros

    potential for advancement, mainly if you can relocate, commissions are good if you are able to meet them. benefits are good.

    Cons

    commission goals become harder and harder to obtain every quarter and some quarters are near impossible to make plan

    poor base pay

    some managers are good, others are not in right position

    Advice to ManagementAdvice

    management should be consistent across the board, they should not favor certain employees need to make sure that everybody understands their career aspirations and creates a path for them to be achieved.

    No opinion of CEO
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