DHL Express – “Company has failed”

Pros

Initially DHL Express was a good company with solid management team and a quality non union courier base that provided premium international express service. The pay and benefits were decent and you could manage your group without too much interference from above as long as you made your goals.

Cons

Everything changed after 2003 with the acquisition of Airborne Express to gain a foot print in the US domestic market. Hours increased, goals and targets changed monthly...Communication to the front-line supervisors and managers became threatening and in some cases very secretive. Promotions and the review process became something of a joke and had more to do with favoritism than actual results. Courier base shifted to some unions and independent contractors as the DHL company trained couriers were laid off. Premium service suffered customers were lost.

Advice to Senior Management

No advice as the company has begun a massive pull back of services thus eliminating jobs. Company will continue to fail as orders are coming in from Germany who never understood how to operate in the US labor market. Look at what Mercedes or Daimler did to Chrysler