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DHL Express (USA) – “Company has failed”
Oct 31, 2009
2009-10-31 04:58 PDT
Details
Pros
Initially DHL Express was a good company with solid management team and a quality non union courier base that provided premium international express service. The pay and benefits were decent and you could manage your group without too much interference from above as long as you made your goals.
Cons
Everything changed after 2003 with the acquisition of Airborne Express to gain a foot print in the US domestic market. Hours increased, goals and targets changed monthly...Communication to the front-line supervisors and managers became threatening and in some cases very secretive. Promotions and the review process became something of a joke and had more to do with favoritism than actual results. Courier base shifted to some unions and independent contractors as the DHL company trained couriers were laid off. Premium service suffered customers were lost.
Advice to Senior Management
No advice as the company has begun a massive pull back of services thus eliminating jobs. Company will continue to fail as orders are coming in from Germany who never understood how to operate in the US labor market. Look at what Mercedes or Daimler did to Chrysler
Helpful Review?
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by Anonymous:
1.)
Failure to integrate IT systems for correct destination coding from the onset of the Airborne acquisition, resulting in automatic miscodes & delayed shipments. $50MM was spent instead on massive advertising promising what we were unable to deliver.
2.)
Attempting to move the sorting hub from Cincinnati OH to Wilmington OH in one weekend. The engineers delivered an analysis showing a slowly phased in approach would impact service less, however the senior VP for operations discarded this analsis out of hand & demanded it be competed in 1 weekend instead. Massive shipment delays of up to 30 days was the result. Oh....that senior VP? he got promoted.
Bottom line: Larry Hillblom (the "H" in DHL) is spinning in his grave.