There are newer employer reviews for DHL Global Forwarding
There are newer employer reviews for DHL Global Forwarding

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Great place to work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Entry Processor in Columbia, SC
Former Employee - Entry Processor in Columbia, SC
Recommends
Positive Outlook
Approves of CEO

I worked at DHL Global Forwarding full-time (More than a year)

Pros

Pay was very good and management very understanding and easy to work with

Cons

Mandatory overtime, lack of technical support and upgrades

Other Employee Reviews for DHL Global Forwarding

  1. Helpful (4)

    They Don't Care About YOUR Money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive
    Former Employee - Sales Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DHL Global Forwarding full-time (More than a year)

    Pros

    Name recognition, global reach, air freight rates - as sales go, it's easy to get that critical first appointment.

    Cons

    Incompetent operations, assembly line processes where a single file is ping ponged around the system touching as many as 9 departments in 3 locations. Customer service is a joke with each agent having 500-1000 unread emails at any time. Billing to the client is impossible to implement correctly; storage, misdelivery, and losses on files due to incompetence are the rule rather than the exception. This is disastrous for a sales person's commission. Portfolios are assigned with no understanding of the commission structure and often new sales people are saddled with portfolios that prevent them from earning ANY commission at all. Errors in the commission statements take months to address ; this is greeted with a shrug of the managments' collective shoulders. Expense reports are regularly lost in the manual system with no way to confirm receipt. The first indication you have that you will receive reimbursement is after 5 pm on the Friday before it is paid, which is two weeks after it's submitted. If your expense report is misplaced they expect you wait two more weeks for it to process. Sales people beware, they truly don't care about YOUR money.

    Advice to Management

    Express and courier management does not work in freight forwarding. You can not develop competency centers - you need competent individuals. Stop promoting with transfers - you have managers from all over the world who have no clue about the local markets they are moving into. Keep your good people.... you bleed them on a regular basis.


  2. Helpful (1)

    DHL is of a good company to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting in Franklin Park, IL
    Current Employee - Accounting in Franklin Park, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at DHL Global Forwarding full-time (More than 10 years)

    Pros

    No room for advancement due to company politics-not how well you do your job it is who you know

    Cons

    All companies have politics of sorts- DHL has no management skills employees are paid just to do a job ask no questions

    Advice to Management

    Needs more people skills and management that cares for the employees not just themselves


There are newer employer reviews for DHL Global Forwarding
There are newer employer reviews for DHL Global Forwarding

See Most Recent

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