DHL Global Forwarding

  www.dhl-dgf.com
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156 Employee Reviews (View Most Recent)

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Great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Entry Processor  in  Columbia, SC
Former Employee - Entry Processor in Columbia, SC

Pros

Pay was very good and management very understanding and easy to work with

Cons

Mandatory overtime, lack of technical support and upgrades

Recommends
Positive Outlook
Approves of CEO

Other reviews for DHL Global Forwarding

  1.  

    Great company to NOT work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Entry Processor  in  West Columbia, SC
    Current Employee - Entry Processor in West Columbia, SC

    Pros

    They pay you to be there.

    Cons

    There is a fast track to move up in the company . However if you are not light in the loafers, there is no fast track unless you are a fellow Nazi.The only other way to move up in the company is to kiss butt for 30 years.

    Advice to ManagementAdvice

    Learn how to train your employees because the 35% turnover rate will keep the newbies coming.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    They Don't Care About YOUR Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    Pros

    Name recognition, global reach, air freight rates - as sales go, it's easy to get that critical first appointment.

    Cons

    Incompetent operations, assembly line processes where a single file is ping ponged around the system touching as many as 9 departments in 3 locations. Customer service is a joke with each agent having 500-1000 unread emails at any time. Billing to the client is impossible to implement correctly; storage, misdelivery, and losses on files due to incompetence are the rule rather than the exception. This is disastrous for a sales person's commission. Portfolios are assigned with no understanding of the commission structure and often new sales people are saddled with portfolios that prevent them from earning ANY commission at all. Errors in the commission statements take months to address ; this is greeted with a shrug of the managments' collective shoulders. Expense reports are regularly lost in the manual system with no way to confirm receipt. The first indication you have that you will receive reimbursement is after 5 pm on the Friday before it is paid, which is two weeks after it's submitted. If your expense report is misplaced they expect you wait two more weeks for it to process. Sales people beware, they truly don't care about YOUR money.

    Advice to ManagementAdvice

    Express and courier management does not work in freight forwarding. You can not develop competency centers - you need competent individuals. Stop promoting with transfers - you have managers from all over the world who have no clue about the local markets they are moving into. Keep your good people.... you bleed them on a regular basis.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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