There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

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Great industry interesting work

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in El Segundo, CA
Current Employee - Anonymous Employee in El Segundo, CA

I have been working at DIRECTV

Approves of CEO
Approves of CEO

Pros

Interesting work and projects at this time.

Cons

Lack of career advancement in general.

Advice to Management

Honor your contracts with your employees so that they feel respected and valuable contribution to the overall wealth and health of the company.

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  1. Average, a great place compared to collections, but lacking in managment.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Retention Agent in Huntington, WV
    Former Employee - Customer Retention Agent in Huntington, WV

    I worked at DIRECTV

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The training was sufficant to do a decent job, if you get the right trainer, you might even be motivated coming out of the extended training. I loved the PTO rules and how overtime and getting to leave early worked! No room for favoritism, just first come first serve. The managment seems to be very focused on diversity, so the LGBT community please apply for managment! (only slightly exaggerated)

    Cons

    The inconsistantcy with the 'stats' or QA. The privleged and few QA associates sit on a mountain top, having forgot what it's like being in the trenches, actually having a client on the phone. Unrealistic QA standards is why almost everyone I worked with for over a year is gone, the trend at the time seemed to be transitioning from Cust service to Company service.

    Advice to Management

    Recognize potential in everyone, work with their individualness, allow room for more than just the standard personality. Sometimes getting a different kind of person can succeed with difficult clients where the standard blase individual willnot.


  2. Helpful (3)

    they do not care about you has ahuman only to get the jobs done so they make more money at any cost

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech in Lynnwood, WA
    Former Employee - Tech in Lynnwood, WA

    I worked at DIRECTV

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    money so so. not stable work

    Cons

    you are just a work horse. does not matter what you have in your personal life they will treat you like directv is the only life you should have

    Advice to Management

    people are more than numbers. your life is more than numbers get a clue when you treat people like idivduals you will get more out of them.


There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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