There are newer employer reviews for DIRECTV

 

Great industry interesting work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee  in  El Segundo, CA
Current Employee - Anonymous Employee in El Segundo, CA

I have been working at DIRECTV

Pros

Interesting work and projects at this time.

Cons

Lack of career advancement in general.

Advice to ManagementAdvice

Honor your contracts with your employees so that they feel respected and valuable contribution to the overall wealth and health of the company.

Approves of CEO

556 Other Employee Reviews for DIRECTV (View Most Recent)

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  1.  

    Average, a great place compared to collections, but lacking in managment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Retention Agent  in  Huntington, WV
    Former Employee - Customer Retention Agent in Huntington, WV

    I worked at DIRECTV

    Pros

    The training was sufficant to do a decent job, if you get the right trainer, you might even be motivated coming out of the extended training. I loved the PTO rules and how overtime and getting to leave early worked! No room for favoritism, just first come first serve. The managment seems to be very focused on diversity, so the LGBT community please apply for managment! (only slightly exaggerated)

    Cons

    The inconsistantcy with the 'stats' or QA. The privleged and few QA associates sit on a mountain top, having forgot what it's like being in the trenches, actually having a client on the phone. Unrealistic QA standards is why almost everyone I worked with for over a year is gone, the trend at the time seemed to be transitioning from Cust service to Company service.

    Advice to ManagementAdvice

    Recognize potential in everyone, work with their individualness, allow room for more than just the standard personality. Sometimes getting a different kind of person can succeed with difficult clients where the standard blase individual willnot.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Good company to work for, but not without its problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at DIRECTV

    Pros

    Industry leader. Exciting time in industry. Lots of opportunities to grow and to follow interests within the company. Young, energetic workforce. Great offices (location).

    Cons

    Slow to change. Future is challenged by limits of its technology. CTO is out-of-date and needs fresher, bigger ideas. Some areas are very bureaucratic.

    Recommends
    Disapproves of CEO
There are newer employer reviews for DIRECTV

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