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2 people found this helpful  

Swimming through a mist of confusion in a sea of uncertainty.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Business Intelligence Intern  in  El Segundo, CA
Former Employee - Business Intelligence Intern in El Segundo, CA

I worked at DIRECTV

Pros

Good pay.
Flexible hours.
Polite to employees and co-workers.

Cons

No designated point-of-contacts within departments / teams.
Lack of transparent expectations regarding work performance and project outcomes.
Lack of organization among workers and managers.
Resistance by employees to openly collaborate with co-workers on projects for which they have not been assigned to.
Polite to employees and co-workers to the point of avoiding conflict necessary to brainstorming and problem resolution.

Advice to ManagementAdvice

Upon initial entry into the internship program everything went smoothly. The Human Resources people in charge of the program were very organized and thorough in their presentation of the company, paperwork, and expectations of the interns. The presentation took about 4 hours, after which we were to be picked up by a representative of the department.

Like a child waiting for a parent who had forgotten to pick their kid up after school I was the last one to meet the rep from my department who came an hour late. Once I was brought into the department the gave me a desk, however they had forgotten to request a computer and informed me that the entire staff had an offsite activity to attend to and that one of the contractors would show me some of the softwares and after that I could go for the day.

The first day being a bust, I came in the second day whereby they loaned me a spare computer from one of the other staff until the request they put in for the new computer came in. It took a month to receive that computer.

During the first two weeks some of the staff met with me to explain the parts of what they did as a company however many of them were disorganized and did not have any materials of which I could keep and reference for further questions. Furthermore they tended to use acronyms that I was not accustomed to, many of which were specific to the company, thus utterly confusing me about how things operate.

Along with that, the project that I was assigned to do required certain software applications that I did not have and it took the whole first two weeks to acquire all of the necessary interfaces and access grants necessary to begin work mainly due to the fact that no one had a clue about where, who, or how to get the applications necessary to install on my computer, which was further complicated by the fact that there was no one who could show me how to install the softwares and was left on my own to figure that out.

Once the software was installed I relied heavily on the person I shared the office with to help me learn how to use the tools since my managers either did not know either how to use them or how to explain how to use them and insisted that I just watch them without a clear understanding what I was watching them do. Luckily my officemate was kind enough to take time out of her work to aide me with my problem.

Due to the nature of my project requiring heavy amounts of research it was necessary for me to comb through documentation in order to fill in knowledge gaps. However, for years there had been a problem with analysts in the department not providing the necessary documentation and therefore I could only rely on what was documented to fulfill part of my research.

For that reason, I had to spend alot of time trying to get information out of the people who worked in that deparment. However, many of the people in the department were secretive or dismissive towards helping me pick their brain for the necessary information required for my project.

However, this did not deter me and I continually asked these people for information regardless of the fact that most of the time they treated me as if I was bothering them.

Eventually, I was brought on as a contractor which lasted about seven months before my project was cut and I was let go.

So my advice to DIRECTV would be to cut the barriers to communication that exist by breaking down procedural barriers (ie. service desk tickets for questions) between departments and mandating that there always be a designated and well known point-of-contact for each department and reprimanding any employee who shows resistance whether active or passive to answering the questions of others within the company and within the scope of the fellow employees right to know.

Approves of CEO

548 Other Employee Reviews for DIRECTV (View Most Recent)

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  1. 1 person found this helpful  

    its ok understaffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior IT Business Analyst  in  El Segundo, CA
    Current Employee - Senior IT Business Analyst in El Segundo, CA

    I have been working at DIRECTV

    Pros

    free directv package and equipment if you are full time. its interesting to work with entertainment and know what kind of deals you can get your family

    Cons

    there is too much work always over 40 hours a week, understaffed and contractors are treated as second class citizens without proper working spaces

    Advice to ManagementAdvice

    leadership should stop worrying about their numbers and focus on why there is a 25% turn over of employees hence why they have 10 million dollars devoted to contracting

    Doesn't Recommend
    No opinion of CEO
  2.  

    If you like to work long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Install Technician  in  Oklahoma City, OK
    Current Employee - Install Technician in Oklahoma City, OK

    I have been working at DIRECTV

    Pros

    Good benefits and free satellite tv,plenty of pto time and flex time.

    Cons

    Long hours with no 30 ,60 , 90 ,reviews takes act of congress

    No opinion of CEO
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