542 Employee Reviews (View Most Recent)

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As a contractor pay isnt too steady, but is good when worK is busy

Current Employee - Install Technician
Current Employee - Install Technician

I have been working at DIRECTV full-time for less than a year

Pros

Good pay, meet lots of interesting people. Dont have too rushtoo much .get to work on your own.

Cons

Pay isnt always steady, pised customers, stupid metrics out of your control. Charge backs for thing that may be out of your control.

Advice to ManagementAdvice

Better treatrment of subcontractors.

Other Reviews for DIRECTV

  1.  

    Don't plan to stay long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ACE Agent
    Current Employee - ACE Agent

    I have been working at DIRECTV part-time for less than a year

    Pros

    Paid training that lasts for several weeks. Health, Vision,Life and Dental coverage, and free Directv, You get support while on the phones.

    Cons

    Too focused on the process of how things should be done instead of how things work, you have no voice within the company, they pile on things for you to do while the customer is on the line which leads to not focusing on the customer's real issue. Too focused on selling customers Premium services and equipment instead of providing real service. A breeding ground of lies (just to make a sale) which means your chances of getting a disgruntled customer is high. You will most likely be working overtime *often* but you will not get overtime pay except on holidays. You may also end up working through breaks and sometimes lunches as well. They do not pay enough for the hoops and hurdles you have to jump just to stay employed with them. You can get fired over everything. If it takes too long for you to solve a customer's issue...and sell them things, you can get fired, if you don't sell often you will get fired, if you don't use all of their tools no matter how useless and inefficient it is you will get fired, if you have a family emergency and can't go to work, you will get fired (if you have too many "points" against you). If your computer is acting up, you have to clock out and even if you clock back in and work you will be marked tardy or absent even if you showed up on time and worked...and yes that is a point against you.

    Not much advancement, leadership is not great, you're stressed out both by the possibility of getting fired or dealing with a disgruntled customer. Take the job until you find something better but don't plan your life around this company cause almost everything can get you fired so they are not a secure company to work for unless you know someone high up. Very clicky environment. Mind you some people are very nice and even some team leaders are nice but nice isn't the same as good and they will fire you. Oh, and they need to hire more leaders who can handle the phones when agents call in for assistance, it sucks to be on hold trying to get help for a customer while they're also on hold.

    Advice to ManagementAdvice

    Figure out which tools are truly needed and scrap the rest. Your "punishment" system creates a very stressful and dishonest work environment which leads to disgruntled customers who are switching to DISH.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Fun at times but very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV full-time for more than a year

    Pros

    Younger company, lots of dedicated hard workers

    Cons

    Stressful and overworked org in ops

    Recommends
    Positive Outlook
    Approves of CEO
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