There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

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Helpful (1)

A place that may be good for some people, but it is not built for everyone.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tulsa, OK
Former Employee - Customer Service Representative in Tulsa, OK
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at DIRECTV full-time (More than 8 years)

Pros

The pay was above the expectation for a customer service center, and the benefits are excellent.

Cons

Dealing with negative customers takes a toll on you, and the low to mid-level management either did not notice or care. Also, the idea of mandatory overtime is definitely a turn-off for working there.

Advice to Management

Realize that while the customer may pay for the service, the employees make the service happen.

Other Employee Reviews for DIRECTV

  1. work/life balance was and is only a catch phrase there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ops Analyst in Englewood, CO
    Current Employee - Ops Analyst in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at DIRECTV full-time (More than a year)

    Pros

    swag from various clients was so not worth it

    Cons

    the amount of off hours expected work

    Advice to Management

    listen to employees


  2. Helpful (3)

    Good Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in El Segundo, CA
    Former Employee - Senior Software Engineer in El Segundo, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than a year)

    Pros

    - Decent benefits - Pension AND 401K - Laid back atmosphere - Good balance of work and home - FREE DirecTV!

    Cons

    - Pay is not on track with other companies - Poor control over code standards - People keep to themselves. - Poor career path

    Advice to Management

    - Get control of the code...i.e. perform code reviews on contractors. - Although you have career path tools in place no one really takes them seriously.


There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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