There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

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I worked in technical services where every call was a very irate person with no television who wanted me to fix it.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Huntsville, AL
Former Employee - Customer Service Representative in Huntsville, AL

I worked at DIRECTV full-time (More than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

It is a sit down job.

Cons

Too many irate people all day long.

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  1. Helpful (1)

    A place that may be good for some people, but it is not built for everyone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK

    I worked at DIRECTV full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The pay was above the expectation for a customer service center, and the benefits are excellent.

    Cons

    Dealing with negative customers takes a toll on you, and the low to mid-level management either did not notice or care. Also, the idea of mandatory overtime is definitely a turn-off for working there.

    Advice to Management

    Realize that while the customer may pay for the service, the employees make the service happen.


  2. Helpful (4)

    Great Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Instructional Designer in El Segundo, CA
    Current Employee - Senior Instructional Designer in El Segundo, CA

    I have been working at DIRECTV full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Strong company that's not going anywhere. Good benefits. High morale. Strong senior leadership. Competitive pay. Complimentary DIRECTV. Currently undergoing major building renovation to modernize work environment, meeting spaces, cafeteria, and gym.

    Cons

    Long commute (for me). Competitive industry with increasing competition. For me, not a clear path of growth opportunity (my co-workers have been around for over a decade in same position).


There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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