There are newer employer reviews for DIRECTV

4 people found this helpful  

A company with management style stuck in the 90's

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Software Engineer  in  El Segundo, CA
Former Employee - Software Engineer in El Segundo, CA

I worked at DIRECTV full-time for less than a year

Pros

- Compensation is average nothing extraordinary. listed as pro because its not under payed.
- Health benefits are ok. nothing special here too.
- 401K is better than most places.
- free directive account if you are full time.
- 9 to 5 if you want to do just the bare minimum.

Cons

- I came to this company with great expectations. I made a critical error making a judgement from the interview.
- There are some good engineers with a fresh mind. However, most of the so called senior engineers are Dinosaurs and really don't want to do anything the right way and that is why most people work here for less than 6 months.
- If working on a complex problem you will be often asked to hack a solution quickly rather than refractor and re-engineer a better solution.
- If you need information about something you often have to go through a chain of red tape to get anything done.
- No process!!! no matter what they claim.. often times complex requirements are given verbally or over email.
- On paper process is only to please the CTO and has nothing to do with your day to day work.
- There is absolutely not team work here. everybody runs on their own and there is zero collaboration.
- You often get a feeling somebody is always on your back watching you. and believe me they do!
- Contractors are treated like sheep and apparently it is a very big deal to be a permanent full time employee which I was and it was often mentioned to me that i should be grateful for this.
- the management style is really stuck in the 90s. it wasn't until August 2012 that engineer were allowed to wear Jeans.
- if you are fresh in the industry or prefer an open culture. don't even bother applying and save your sanity.

Advice to ManagementAdvice

Please look at smaller companies and look at how they operate. if you are too ashamed and feel like you should look at somebody your own size, try google or Apple. Just because you are making good profits doesn't really mean you are doing very good. Your customers are frustrated. and they signup because of the channel contracts you have not because your services are better than anyone.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

549 Other Employee Reviews for DIRECTV (View Most Recent)

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  1.  

    Could be more challenging and less overhead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  Los Angeles, CA
    Current Employee - Consultant in Los Angeles, CA

    I have been working at DIRECTV as a contractor for more than a year

    Pros

    Good product and services, interesting technologies to work on

    Cons

    too much overhead and analysis paralysis

    Advice to ManagementAdvice

    needs to be leaner and have a sense of urgency in this hyper competitive industry

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A place that may be good for some people, but it is not built for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK

    I worked at DIRECTV full-time for more than 8 years

    Pros

    The pay was above the expectation for a customer service center, and the benefits are excellent.

    Cons

    Dealing with negative customers takes a toll on you, and the low to mid-level management either did not notice or care. Also, the idea of mandatory overtime is definitely a turn-off for working there.

    Advice to ManagementAdvice

    Realize that while the customer may pay for the service, the employees make the service happen.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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