542 Employee Reviews (View Most Recent)

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Customer Service Rep

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  • Work/Life Balance
  • Senior Management
  • Culture & Values
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Current Employee - Billing Specialist  in  Missoula, MT
Current Employee - Billing Specialist in Missoula, MT

I have been working at DIRECTV full-time for less than a year

Pros

I like the shift that I am on. They do treat their employees good.

Cons

Dealing with some of the angry customers on the phone.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for DIRECTV

  1.  

    Good Company with Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center  in  Tulsa, OK
    Former Employee - Call Center in Tulsa, OK

    I worked at DIRECTV full-time for more than a year

    Pros

    DirectTV has great benefits, optional work hours

    Cons

    Hated having to look for a new seat everyday, lots of immature employees who dressed unprofessionally.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great experience and good learning environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advertising Sales Planner  in  New York, NY
    Former Employee - Advertising Sales Planner in New York, NY

    I worked at DIRECTV full-time for more than 3 years

    Pros

    This is a good place to get a start on your career. I started at a low level, low skill, hourly job and worked my way up through the ranks to a position that fit my university education. Management is pretty good throughout the organization. Benefits are great.

    Cons

    Pay is low for the industry and low for the size of the company. Nepotism seems to be a global issue throughout the organization. If you aren't connected be prepared to show your true value. Actual skill will eventually be rewarded but you must be patient.

    Advice to ManagementAdvice

    Pay your employees fair wages and be mindful to not pay subordinates higher salaries than their direct superiors.

    Recommends
    Positive Outlook
    Approves of CEO
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