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1 person found this helpful

Collections Dept.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Collections Representative in Englewood, CO
Former Employee - Collections Representative in Englewood, CO

I worked at DIRECTV full-time (more than a year)

Pros

Co-workers were great! DirecTV is a great company with great benefits and they strive to create the best environment for their employees in there customer care departments.

Cons

Management, Structure, The Collections department was created in the Enterprise division and many of the perks that we were given as customer care reps were taken away. The communication between the senior management and lower management left much to be desired. Lower management didn't know what they were doing and very often frustrations were taken out on the reps.

Advice to ManagementAdvice

Start over with you management representatives. If you expect people to leave behind what the have in customer care, make it worth their while.

Recommends
Approves of CEO
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  1. 1 person found this helpful

    Problems Follow You

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Customer Service Representative in Missoula, MT
    Current Employee - Phone Customer Service Representative in Missoula, MT

    I have been working at DIRECTV full-time (more than 3 years)

    Pros

    Can often leave work early. Good health insurance

    Cons

    Past mistakes will follow you like a bad penny. Given more and more to do. And more and more areas you have to be experts in without added compensation. A "quality" assurance team that will score your cards bad without justification.

    Advice to ManagementAdvice

    If you want to keep good employees, quit slapping them in the face by telling them they are doing bad based on one or two calls. If you are going to heap on the responsibilities, adequate pay should come with it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful

    A descent company to work for as a permanent employee, but miserable for contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Software Engineer in El Segundo, CA
    Former Contractor - Software Engineer in El Segundo, CA

    I worked at DIRECTV as a contractor (more than a year)

    Pros

    Descent benefits and compensation if you're a permanent employee

    Cons

    Miserable work place for contact positions, ripped, humiliated and no future, you can stay up to six years on a contract and never get a real permanent offer despite promises for employment after a few months...

    Advice to ManagementAdvice

    DIRECTV Software engineering is a corrupt organization, If you are with the Vietnamese gang in the management, you're all set, otherwise you'll get screwed up... It is an organization in which your contribution and the value you bring to the company doesn't count, what matters is the relations, you can literately do nothing and grow if you're with the gang, or you may stay flat despite great work....

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for DIRECTV

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