DIRECTV

  www.directv.com
  www.directv.com
There are newer employer reviews for DIRECTV

2 people found this helpful  

Overall Good (not great) Company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Denver, CO
Current Employee - Customer Service Representative in Denver, CO

I have been working at DIRECTV full-time (more than 8 years)

Pros

Good Benefits; Pay on similar scale to similar jobs; Everyone enjoys free TV; Decent company culture. Some upward career mobility.

Cons

Difficult barriers to overcome for those seeking to move beyond customer service positions (CSR, TL). If you are hired into a call center position, you will have problems gaining experience to move into other areas of the company (Analyst positions, marketing, Many coordinator positions). Poor coordination between departments (left hand doesn't know what right hand is doing).

Advice to ManagementAdvice

Seek better communication between business units in the company. Develop methods for employees to cross train and gain experience.

Recommends
Neutral Outlook
No opinion of CEO

613 Other Employee Reviews for DIRECTV (View Most Recent)

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  1.  

    Overall good, but could have been a lot better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Engineer I in El Segundo, CA
    Current Employee - Principal Engineer I in El Segundo, CA

    I have been working at DIRECTV full-time (more than 8 years)

    Pros

    Work cohorts are generally very easy to approach and get along with. There is a lot to learn here, and a lot of proprietary systems, so everyone depends on having approachable people who are experts in various domains. Also, DirecTV sits on a pile of subscription money, provides a lot of stability and job security; people are rarely let go.

    Cons

    There are a surprising number of "clunkers" in the mid-management director and senior manager levels who cause more harm than good. From my perspective, all of these people have just stayed with the company a long long time, are savvy enough, and then are reluctantly promoted after time. The best mid level manager are the newer ones.

    Advice to ManagementAdvice

    Work on getting the company leaner and more nimble to react to change. Sometime in 2015 to 2017 it will become as cost effective to broadcast bits to a customer over the internet compared to satellite.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Very Corporate, average but many perks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID

    I worked at DIRECTV full-time (more than an year)

    Pros

    Plenty of opportunities too increase base pay monthly. Perks include free equipment and all the channels they offer including NFL Sunday Ticket and other sports premiums ( nearly $3,000 annually to purchase). Health benefits are also strong.

    Cons

    Difficult to move in any direction other than lateral. Pay not commiserate with education level and skill set of many employees which is most often not utilized or even recognized.

    Advice to ManagementAdvice

    Tap employees in all areas for ideas. Allow for easier more transparent methods for employees to share thoughts and ideas.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for DIRECTV

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