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Berry Good

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Inventory Specialist in Petaluma, CA
Former Employee - Inventory Specialist in Petaluma, CA
Recommends
No opinion of CEO

Pros

Dish Networ is a good company to work .hase good employs

Cons

The management or the people who make the desicition or make the changes . this peoplel afected the company

Advice to Management

I hope the Dish Networ owner Mr. Charly Owens stop the mass leyoffs and return to work . the good people the was affected.

Other Employee Reviews for DISH

  1. Helpful (2)

    Considering the job market, this is a good environment to work in with decent pay.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Tulsa, OK
    Current Employee - Agent in Tulsa, OK
    Doesn't Recommend
    No opinion of CEO

    Pros

    401K, clean place, free dish service, Ok health benefits. Bonuses if you meet expectation.

    Cons

    High turnover. Be prepared to put up with lots of verbal abuse from inbound calls. Your job gets threatened after you finish training( If you don't bring your score up you will be terminated) so don't get excited about your new job until you meet a satisfactory score on your calls. Bring your brain with you during training( lots of things to learn in 4 weeks )

    Advice to Management

    Take it easy on new hires, You invest in them to be trained. Investigate why they quit soon. Make your operations smoother by providing all in one tool rather than having so many of them opened on two monitors. Get rid of all junk receivers and narrow them to something simple for your subscribers to understand. QA push for AHT , make it few more minutes longer, 80% of these calls ends unresolved because agents trying to save their jobs. Revamp your training program, make is simpler and not so condensed.


  2. Helpful (7)

    "Drink the Kool-Aid"

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Manager in Loveland, CO
    Former Employee - Field Service Manager in Loveland, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Discounted satellite television service (only offered a few years ago unlike competitors) Form great camaraderie with co-workers(due to poor treatment by upper management)

    Cons

    Being treated like less than human Compensation Benefits Hours of work Lack of motivation/reward for job well done Lack of support from upper management Constantly being pushed down and the bar being raised too high If you like being told "there's the door" every time you disagree with or question a policy's effectiveness or purpose and then offer viable solutions/ideas, then this is the job for you. If you want to be told to "just drink the kool-aid" and "just get on board" no matter the cost, then this is the job for you. If you like to work 60+ hours per week with no overtime pay (salaried employee), then this is the job for you. If you like to put your job first when your employer puts you last, then this is the job for you. If you like to be micromanaged and told that your own management style is wrong, then this is the job for you. If you like to see high turnover and unexplainable terminations, then this is the job for you. If you like to work with untrained and unmotivated employees, then this is the job for you. If you like to work your butt off and still be told that it's not good enough, then this is the job for you. If you like to me motivated by scare tactics and you enjoy hostile work environments, then this is the job for you! This coming from a ex-employee who quit Dish Network after 10 years, the majority of which were spent as a Field Service Manager. I held positions from a call center rep to service technician as well.

    Advice to Management

    WAKE UP! You promote and allow your employees to be treated horrible. Quit over emphasizing being number one in customer service. You are loosing good employees and customers too, the latter I am sure you care about more. There are so many good successful companies with happy customers and even happier employees out there that aren't number one in customer service. Your attempt to attain this year after year has allowed your management to constantly put down your employees and establish ridiculous goals (metrics and Pi-a ridiculous "motivation" tool). There has to be a balance. Start recognizing what people "do" and not what you want them to do perfectly. Realize that you employ human beings not robots or computers. You have no idea what people do on the front lines. You should participate in "Undercover Boss, " although I am not sure that you actually care enough about "people" over "profit". Or even realize that people that work for you are actually people: with families and lives outside of work. Pay, train and recognize your employees for what they are worth and maybe you could keep them around for a while. In this time of corporate greed you are among the worst. I can't tell you how many times I have heard "do more with less" coming down the chain of command in my old office, in reference to the workforce at Dish Network. It's sick that you threaten people's jobs for disobedience to perfection and use the economy and the fact that there are so many unemployed available to take your employees place if they don't like to be treated the way you treat them. I hope that your under-trained, under-paid, unmotivated workforce can keep you on that ladder to success!(Sarcasm intended) I for one will have nothing to do with your company ever again and I take pride in the fact that it was my choice, not yours!(Unlike so many others that were taken advantage of by you for the last time this year.) Do you take pride in sending out so many unhappy ex-employees into the world? Signed-an ex-employee and ex-customer.


There are newer employer reviews for DISH
There are newer employer reviews for DISH

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