1808 Employee Reviews (View Most Recent)

Sort: Rating Date

 

happy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Inventory Specialist  in  Los Angeles, CA
Current Employee - Inventory Specialist in Los Angeles, CA

I have been working at DISH full-time for more than 5 years

Pros

constantly seeks to improve company and employees
cares that we have work and hours

Cons

people who take having a job for granted

Advice to ManagementAdvice

thanks for feeding me

Recommends
Positive Outlook
Approves of CEO

Other Reviews for DISH

  1. 3 people found this helpful  

    There are definitely worse jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist IV  in  Tigard, OR
    Current Employee - Field Service Specialist IV in Tigard, OR

    I have been working at DISH full-time for more than 10 years

    Pros

    Opportunity for advancement. Instant gratification at work site. One can develop great people skills.

    Cons

    Management micromanages, constantly changes goals, oh yeah, and they lie. The company would rather all field techs be exactly the same, rather than encourage any personal or professional growth.

    Advice to ManagementAdvice

    None. Upper management doesn't listen to any field personnel anyway. Why consult the people who have actual hands on experience?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Monotonous & repetitive with mandatory overtime & forced holidays

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Specialist  in  Christiansburg, VA
    Former Employee - Quality Assurance Specialist in Christiansburg, VA

    I worked at DISH full-time for more than 3 years

    Pros

    The only pros are technical training which helps when applying for a new job and free television service. Also they have paid holidays and health benefits.

    Cons

    Yes they have paid holidays, but good luck getting one off. If a holiday falls on your normal work day, you have to work or be written up. If you call in on the holiday, the day before, or the day after you lose your holiday pay. I worked in their call center for 4 years, and worked Christmas every year until I managed to get off the call floor and into a higher position.

    They force you to work overtime on their schedule, and if you can't they write you up. It doesn't matter if you have a family or prior commitments. They have mandatory shift bids, where they tell you the shifts they have available and force everyone into a new shift. You're allowed to rank the shifts in order that you prefer them, but will never get your first or even second choices. It seems like they just draw them out of a hat, as it never seems to matter what your performance is like as an employee or how long you've been there.

    You are expected to get there regardless of weather conditions.

    When a new piece of equipment comes out, you're often thrown into troubleshooting it without getting proper training.

    The health insurance they provide sucks, and actually has additional clauses for things they won't cover that are specific to Dish, even with the most expensive plan they offer.

    If you manage to make it to QA, which should be a better job, you are still forced into the mandatory overtime, even though it is a salary position. While you are paid for the hours of overtime you work as QA, you are paid what the employees refer to as "Chinese Overtime"; where you are actually paid a smaller percentage of your pay for each additional hour that you work. It quickly dwindles down to as low as $2.00 an hour.

    Their tech support agents are expected to sell on every call, even if the issue is not resolved. This only makes customers irate.

    Criticizing the company will get you fired, which discourages constructive feedback from employees. Speaking negatively about the company, their software, their policies or procedures is considered a non-negotiable. On the books this is called "making disparaging remarks". This includes when speaking with other employees, managers, or customers.

    Advice to ManagementAdvice

    People should be allowed to use their paid days off when they need them. If someone is working part time, they need to be able to take UPDOs. If someone is sick they should be able to use their PDO time. These same day PDOs are never available.

    You need to hire additional employees instead of forcing the ones that are there to work mandatory overtime. Also when call volume is too low, rather than send people home, use the time productively (such as by providing additional training or allowing those that want to take a PDO or UPDO to take it when they call in ahead of time).

    Many employees at the technical support call center didn't even know how to properly point a dish or even how to hook up a VCR. You need to do a better job of tracking what each individual has had training on, and pull employees from the floor during slow times (even across multiple teams) to get them the training they need.

    Quality assurance is broken. The calls they listen to are not random, because they are forced into a production based environment. It's about the number of calls they listen to, and not about the time they spend actually listening to calls. QA is encouraged to manipulate their list to be able to listen to the most (read shortest) calls possible. Short calls don't provide constructive criticism or help for your agents. In most cases the short calls are the ones that are easy and go well. The 30 minute calls are the ones where they need help with something.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for DISH.

Worked for DISH? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.