There are newer employer reviews for DISH

3 people found this helpful  

Never Recognized

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Advanced Technical Support Representative in Alvin, TX
Current Employee - Advanced Technical Support Representative in Alvin, TX

I have been working at DISH full-time (more than 5 years)

Pros

The people you work with are amazing (at least those on the same level), opportunity, different locations, free service

Cons

Mandated Overtime, Confusing Attendance Policies, health insurance, management, misinformation, communication, culture, hostile work environment

Advice to ManagementAdvice

Make sure to keep all employees happy if you would still like to keep your customers satisfied. Happy employees equals happy customers. Stop using empty threats to get performance, it doesnt work. If you promise something to your employees, keep it. If you cannot keep it, communicate with your employees and let them know why, don't just ignore it. Policies change and no one ever seems to know what it is, provide proper communication to avoid confusion. Mandated overtime is to be expected, however, minutes before the end of shift is not acceptable. Management wants numbers more than anything and will hound over employees until they get it, this will force employees to do just the opposite and creates a hostility at the workplace. I know many employees that have left this company because they were simply unhappy and were not treated fairly. I know many employees that were terminated under false pretenses and that I do not agree with. Employees that go above and beyond, are never recognized and have the hardest time moving up within the company. I am one of those that was never recognized and because of this, I am looking for more support within the company at a different location and willing to pay hundreds of dollars seeking happiness elsewhere.

Doesn't Recommend
Positive Outlook
Approves of CEO

1802 Other Employee Reviews for DISH (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Agent in Mesa, AZ
    Current Employee - Floor Agent in Mesa, AZ

    I have been working at DISH full-time (more than 5 years)

    Pros

    I love the fact you have a team...over a time period you feel like you are family. :) I like that I am 21 and make more money than most adults in the area. I love talking to customers and helping people! I enjoy what I do. :) I believe that customer service is a hard job. Long hours, hard calls, demanding mental drainage. You knew what you signed up for as soon as you started training. You are given pretty amazing tools to help you & the customer. :) Not to mention you get free dish...:) I think coaches are exceptional. They have been the reasoning behind not giving up. they smile & tell you that it'll be okay. ;) a lot of love & support.

    Cons

    The hours. I see my co-workers more often than anything else. I hate that we are the very last people to know anything. We usually don't find out until the day of that something has changed. It's difficult to take the verbal abuse from customers, but then again that is expected. I don't like that we get "jean passes" for days when managers know the calls are going to be very difficult due to a major change. I hate that every single day that you walk in you don't know if you're going to be taken into a small back room & given a box to retrieve your things. It's stressful! I don't think I have ever had a job this demanding. You have to satisfy a customer, give all disclosures, update account information,, upsell them something, tell them about online features & get cursed out within a 6-7 min period. (depending on call type.)

    Advice to ManagementAdvice

    Please, acknowledge that people work hard for you. Some people actually care about the company, co-workers, and also customers very much! If you keep pushing harder & harder to make more money the good customer service rep's you already have may find employment someplace else. I understand money is important, it is business. Just take that into account, please!

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Get back to basics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DD, BB, RV in Phoenix, AZ
    Current Employee - DD, BB, RV in Phoenix, AZ

    I have been working at DISH full-time (more than 3 years)

    Pros

    There is money to be made if you work hard and can handle no recognition and constant stress.
    The company is willing to take a chance and promote people who have no experience.

    Cons

    You will be written up for things in which you have no control. Even when it is company policy and you follow that policy, you're still wrong and are held accountable for it.
    The company has lost focus on resolving the customers problem and only cares about the numbers.
    It is unnerving to come to work everyday and not know if your being set up to be fired. There is no loyalty to their employees. It is very much about what they can get from you today.

    Advice to ManagementAdvice

    if you want to change the culture get rid of your managers. The culture in Phoenix is male dominated with a win at all cost mentality. This is not the type of WIN that you want! Get rid of the split shifts. For Dishnet agents this is like being beat with stick for 13 hours a day. We're your most tenured and knowledgeable agents yet have the most ridiculous and unattainable goals to meet. (40% of calls are techniciians but held to the same standards as a non DishNet BB agent that speaks only to customers.
    I think it would be great if you did the undercover boss thing. If you planted a few people in training and transferred a few into the different depts. You would probably be shocked in the way things REALLY happen.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for DISH

Work at DISH? Share Your Experiences

DISH

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.