There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

Helpful (2)

It's a job.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Floor Agent in Mesa, AZ
Current Employee - Floor Agent in Mesa, AZ

I have been working at DISH full-time (More than 5 years)

Recommends
Negative Outlook
Disapproves of CEO
Recommends
Negative Outlook
Disapproves of CEO

Pros

I love the fact you have a team...over a time period you feel like you are family. :) I like that I am 21 and make more money than most adults in the area. I love talking to customers and helping people! I enjoy what I do. :) I believe that customer service is a hard job. Long hours, hard calls, demanding mental drainage. You knew what you signed up for as soon as you started training. You are given pretty amazing tools to help you & the customer. :) Not to mention you get free dish...:) I think coaches are exceptional. They have been the reasoning behind not giving up. they smile & tell you that it'll be okay. ;) a lot of love & support.

Cons

The hours. I see my co-workers more often than anything else. I hate that we are the very last people to know anything. We usually don't find out until the day of that something has changed. It's difficult to take the verbal abuse from customers, but then again that is expected. I don't like that we get "jean passes" for days when managers know the calls are going to be very difficult due to a major change. I hate that every single day that you walk in you don't know if you're going to be taken into a small back room & given a box to retrieve your things. It's stressful! I don't think I have ever had a job this demanding. You have to satisfy a customer, give all disclosures, update account information,, upsell them something, tell them about online features & get cursed out within a 6-7 min period. (depending on call type.)

Advice to Management

Please, acknowledge that people work hard for you. Some people actually care about the company, co-workers, and also customers very much! If you keep pushing harder & harder to make more money the good customer service rep's you already have may find employment someplace else. I understand money is important, it is business. Just take that into account, please!

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK

    I have been working at DISH full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Being on a team that becomes like second family (you have to because you never get to see your family), pay for the area, guaranteed breaks with one hour lunches, and location.

    Cons

    Mandatory overtime, point attendance policy, team coaches are sometimes unwillingly to help, daily changes to business policies that you have to explain to customers, take downs of certain channels like AMC and have to explain to disgruntled customers, a training program that is too short, and set schedules where there is no room for changes when a major even happens in your life.

    Advice to Management

    Create more useful incentives when doing a good job besides the free stuff given by the various premium channels. Make the bonus incentive more achievable.


  2. Helpful (3)

    Never Recognized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Technical Support Representative in Alvin, TX
    Current Employee - Advanced Technical Support Representative in Alvin, TX

    I have been working at DISH full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The people you work with are amazing (at least those on the same level), opportunity, different locations, free service

    Cons

    Mandated Overtime, Confusing Attendance Policies, health insurance, management, misinformation, communication, culture, hostile work environment

    Advice to Management

    Make sure to keep all employees happy if you would still like to keep your customers satisfied. Happy employees equals happy customers. Stop using empty threats to get performance, it doesnt work. If you promise something to your employees, keep it. If you cannot keep it, communicate with your employees and let them know why, don't just ignore it. Policies change and no one ever seems to know what it is, provide proper communication to avoid confusion. Mandated overtime is to be expected, however, minutes before the end of shift is not acceptable. Management wants numbers more than anything and will hound over employees until they get it, this will force employees to do just the opposite and creates a hostility at the workplace. I know many employees that have left this company because they were simply unhappy and were not treated fairly. I know many employees that were terminated under false pretenses and that I do not agree with. Employees that go above and beyond, are never recognized and have the hardest time moving up within the company. I am one of those that was never recognized and because of this, I am looking for more support within the company at a different location and willing to pay hundreds of dollars seeking happiness elsewhere.


There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

Work at DISH? Share Your Experiences

DISH

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.