DISH
2.5 of 5 1,637 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

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Customer Service Rep

Customer Service Representative (Current Employee)
Tulsa, OK

ProsBeing on a team that becomes like second family (you have to because you never get to see your family), pay for the area, guaranteed breaks with one hour lunches, and location.

ConsMandatory overtime, point attendance policy, team coaches are sometimes unwillingly to help, daily changes to business policies that you have to explain to customers, take downs of certain channels like AMC and have to explain to disgruntled customers, a training program that is too short, and set schedules where there is no room for changes when a major even happens in your life.

Advice to Senior ManagementCreate more useful incentives when doing a good job besides the free stuff given by the various premium channels. Make the bonus incentive more achievable.

Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    3 people found this helpful  

    A Field Service Manager usually makes less than a starting tech when you take in the hours worked.

    Field Service Manager (Current Employee)
    Seattle, WA

    I have been working at DISH full-time for more than 3 years


    Pros: Pay is decent and the company is good to work for, hard work is… Cons: Day starts at 6 AM and ends well ??? sometime between 7 and 11 PM. Fourteen hour days are a weekly thing for an… Advice to Senior Management: Everything is modeled from Colorado, unfortunately that doesn't work for the entire US. The northwest is a challenge to work in but nobody cares,… Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
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    • Disapproves of CEO

    2 people found this helpful  

    Worst company I ever worked for - and I'm pretty old!

    Loyalty Agent (Former Employee)
    Thornton, CO

    I worked at DISH full-time for less than a year


    Pros: The pay is pretty good. Cons: Business rules change on a whim. Thornton location is an old, sick facility that needs to be cleaned and overhauled to prevent employee illness.… Advice to Senior Management: Get a clue about how to treat employees. Satisfied employees translates to satisfied customers.… No, I would not recommend this company to a friend More
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