There are newer employer reviews for DISH

Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Tulsa, OK
Current Employee - Customer Service Representative in Tulsa, OK

I have been working at DISH full-time

Pros

Being on a team that becomes like second family (you have to because you never get to see your family), pay for the area, guaranteed breaks with one hour lunches, and location.

Cons

Mandatory overtime, point attendance policy, team coaches are sometimes unwillingly to help, daily changes to business policies that you have to explain to customers, take downs of certain channels like AMC and have to explain to disgruntled customers, a training program that is too short, and set schedules where there is no room for changes when a major even happens in your life.

Advice to ManagementAdvice

Create more useful incentives when doing a good job besides the free stuff given by the various premium channels. Make the bonus incentive more achievable.

Recommends
Neutral Outlook
No opinion of CEO
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  1. It was not that bad at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK

    I have been working at DISH full-time (less than a year)

    Pros

    Great pay, great oppurtunites, good team work. easy, accepting environment. people at the job are very helpful, kind and caring.

    Cons

    You wouldnt believe half the calls you get, you have to FIGHT for the hours you want, once you get your hours you ARE stuck for awhile.

    Recommends
    Positive Outlook
    Approves of CEO
  2. A growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advanced Technical Support Representative in East Mc Keesport, PA
    Former Employee - Advanced Technical Support Representative in East Mc Keesport, PA

    I worked at DISH full-time (more than 5 years)

    Pros

    The company was fair. They provided training at least every week, and it was a fun atmosphere.

    Cons

    Mandatory overtime and lots of pressure to make quotas.

    Advice to ManagementAdvice

    Management needed to reward employees for caring about the customer. They rewarded employees more for following business rules to a tee.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for DISH

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