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There are newer employer reviews for DISH

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Hilliard, OH Review

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Call Center Supervisor in Hilliard, OH
Current Employee - Call Center Supervisor in Hilliard, OH

I have been working at DISH full-time (More than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Can move up quickly if can manage stats in a call center. No experience required to move up. Bonus structure for agents can be very lucrative. Steady shifts are available. Shift bids based on performance

Cons

Chop shop for agents and supervisors. Will not pay to keep anyone good so the really good people eventually leave to other companies or for more money. Prefers to hire from within which keeps salaries low and inexperienced supervisors. Training and development is poor (really non-existent) for leadership skills.

Advice to Management

Develop a real plan and stick to it. Develop people. Invest in your people. Bring in outside management ideas, study real management concepts and apply them instead of relying on "what you know that works or has always worked for us here". There is always room for improvement

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  1. Helpful (8)

    A temporary Job that you don’t want to keep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Englewood, CO
    Current Employee - Senior Analyst in Englewood, CO

    I have been working at DISH full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It’s just a job until the market gets better.

    Cons

    1. Worst benefits I have ever had. Poor pay, bad 401K, expensive medical. 2. Company has a time clock, and to many rules, that they use to fire employees. Yes they fire 5% of the company every year. 3. IT is an Indian base operation. The division has no talent and bad/old technology. 4. Weakest management I have ever seen, all the way to the top. 5. Long hours, weekend and even expected to work on holidays.

    Advice to Management

    Cash in now before you kill the company


  2. Helpful (5)

    Capitalism at its finest.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III/Tech Support in El Paso, TX
    Current Employee - Customer Service Representative III/Tech Support in El Paso, TX

    I have been working at DISH full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You meet individuals who are kind and very helpful.

    Cons

    Management does not fall into the very helpful category. If you introduce a great idea management quickly shoots it down cause they did not think of it.

    Advice to Management

    It's a real simple truth, treat your employees as you would want your employees to treat your customers.


There are newer employer reviews for DISH
There are newer employer reviews for DISH

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