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Hilliard, OH Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Call Center Supervisor in Hilliard, OH
Current Employee - Call Center Supervisor in Hilliard, OH

I have been working at DISH full-time (more than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Can move up quickly if can manage stats in a call center. No experience required to move up. Bonus structure for agents can be very lucrative. Steady shifts are available. Shift bids based on performance

Cons

Chop shop for agents and supervisors. Will not pay to keep anyone good so the really good people eventually leave to other companies or for more money. Prefers to hire from within which keeps salaries low and inexperienced supervisors. Training and development is poor (really non-existent) for leadership skills.

Advice to Management

Develop a real plan and stick to it. Develop people. Invest in your people. Bring in outside management ideas, study real management concepts and apply them instead of relying on "what you know that works or has always worked for us here". There is always room for improvement

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  1. Helpful (7)

    High school environment, out of touch management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Specialist in Christiansburg, VA
    Current Employee - Quality Assurance Specialist in Christiansburg, VA

    I have been working at DISH full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Competitive pay for the area
    - Free satellite TV service

    Cons

    - Call center dress code that only allows jeans and hoodies to be worn on special occasions.
    - Management that insists there is nothing wrong and that articles published recently referencing glassdoor are skewed and basically worthless. Basic refusal to recognize internal problems and total apathy towards fixing them. Basic culture of management is one of bullying and "good-ole-boy" relationships.
    - Micro-managed down to how many slices of pizza you're allowed at a "pizza party" reward lunch (I did mention a high-school atmosphere, didn't I?) Dish loves rules for the sake of having rules.
    - Disproportionate pay scales from department to department. My current position requires more expertise and accuracy than anyone taking phone calls, yet I don't get paid nearly as much and have no opportunity for the "pay-for-performance" that Joe Clayton so prides himself and the company on.
    - Horrible benefits
    - "Snow days" are only declared excusable weeks after the fact, leaving you to decide whether your life or getting to work is more important. Potentially you could be held accountable for not coming in when there is an inch of ice on the roads, but you'll never know until you're actually in trouble for it!
    - Lots of mandatory overtime with very little emphasis on appreciation or accommodation. You might get a balloon or some popcorn.
    - Almost impossible to take advantage of travel opportunities, as you must pay out of pocket for all expenses and then be reimbursed later.
    - Recurring payroll errors in which pay-for-performance bonuses don't get paid out.
    - Filthy working conditions. Carpet is full of hazardous lumps/bunches, cubicles are left to employees to clean (meaning they never get cleaned since desks are regularly changed), smoking area 20 feet from main entrance to ensure maximum second-hand smoke exposure, and the list goes on.

    Advice to Management

    If you truly want to change the morale and experience of the employees, stop trying to goad us into accepting that it's "best for the customer" or that "Dish is not for everyone." Dish is not for everyone, but are you really content to use this as an excuse for being the worst of the worst? There are so many things that can be so easily fixed (get rid of the filthy, stinky ashtray by the entrance to the call center, revise the dress code to allow employees to be comfortable and warm, hire people to dust the keyboards and clean the monitor, etc.).

  2. Helpful (6)

    Impossible to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Service Representative in Littleton, CO
    Former Employee - Technical Service Representative in Littleton, CO

    I worked at DISH full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company is always hiring due to their draconian policies and heavy-handedness.

    Cons

    Long hours, little pay, impossible to move up, poor benefits, employee opinions don't matter - unless they're negative, then you get fired.

    Advice to Management

    If you want to improve service, foster the employee relationship.

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