There are newer employer reviews for DISH

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Inventory Control

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Inventory Specialist
Current Employee - Inventory Specialist

I have been working at DISH part-time (more than an year)

Pros

NO pros at all here...
only thing I can migh say is a "discounted" bill.

Cons

Too many to list for this place

Advice to ManagementAdvice

Pull your head out of your ....

Doesn't Recommend
Negative Outlook
No opinion of CEO

1792 Other Employee Reviews for DISH (View Most Recent)

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  1.  

    40% monthly bonus if you learn to de-escalate effectively with customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at DISH full-time (more than an year)

    Pros

    The starting salary is below average US income, but well above a customer service rep's starting income even among others in the NY area. But this position becomes the easiest way to make $45k without any work to take home once you learn to resolve calls within 7 minutes, which takes only about 3-6 months to learn well enough to be consistent at it. DISH highly values the 7 minute time goal and low call back ratio. Finally, you learn some debate skills like how to listen to what customer's true concern is within the first few sentences, tactfully cutting into the conversation to tell them their own true concern, and then having them listen to your solution from that point.

    Cons

    This is not a con for the company, but more of a misconception I had about this job. The 80%/20% rule applies to the bonus structure as it does to business owners in general. 80% of peers earned only up to 10% bonus consistently, the other 20% earned 40% and on off months still earned 20-30%. Without being in the 20%, its a $35k- job, period. Also, if they are not expanding the CSRs there will be no new supervisors, but then again, starting salary for sups is $46k something you're probably making anyway if you're being considered for the position, supervisor salary went up to $60k, general manager $100k, and director under $200k.

    Advice to ManagementAdvice

    Sometimes customers' negativity gets to the CSRs and supervisors alike, and then supervisors turn around and take it out on the CSRs. Vet the Supervisors to make sure they aren't making the CSRs even more stressed out.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Too many roosters!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Inventory Specialist
    Current Employee - Senior Inventory Specialist

    I have been working at DISH full-time (more than 5 years)

    Pros

    Great group of non-management employees.

    Cons

    I will keep this simple. This company has very simple rules that are outlined in a set of books located in every office and also on the company intranet. We are constantly under verbal attack from upper management. Working conditions are horrible and at times unbearable.

    Advice to ManagementAdvice

    Stick to your department.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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