1804 Employee Reviews (View Most Recent)

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Good company. Not perfect, but I like it.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Advanced Technical Support Representative  in  Bluefield, WV
Current Employee - Advanced Technical Support Representative in Bluefield, WV

I have been working at DISH full-time for more than a year

Pros

I've been here less than 2 years, so my experience may be considered somewhat limited. In the time I have been here, I have felt my supervisors and their supervisors look out for me, give me tools and incentive to succeed. This is a merit-based company, advancement is based upon ability, not seniority. I've moved up quicker than others who have been here longer, based on my abilities. I know I appreciate that, it is reassuring to know that I am judged by my abilities, and not other methods. I was aware of the negative reviews of this company for some time, even before starting employment here, but took a chance. I do see that those who tend to complain tend to leave quickly. The turnover is pretty high, and I will admit, not everybody has the temperament for a call center job. Joe Clayton seems to be a guy who "gets it", I've been impressed with him, and also the people in senior management that are in my chain of command. He can come across a little gruff, but he seems to have a vision for company success. One thing that has been discussed a lot is the occasional mandatory overtime. When applying for this job, the details were made clear that the company does this, it was not a secret. I see it as job security, that instead of mass-hiring short term employees, we spread the work to the current staff.

Cons

The health insurance is not comparable to what I have had before, the cost is high (deductibles, etc), but I am glad to have a position that offers health insurance. Working holidays stinks, I see great opportunity here, other comparable companies are better about giving holidays off, and letting customers know that they value their employees enough to be closed on those days. The offshore outsourcing is disappointing, I have spent many hours correcting and apologizing for the errors caused by offshore agents. I understand they work cheaply, but management really needs to measure how much time those of us in the US spend fixing the mistakes, I don't know the cost-to-value would support the offshore workers. I think the reputation of Charlie Ergen precedes him, and a lot of folks base their opinion of the company based on him. Noted in the "Pros" that Joe Clayton seems to "get it"

Advice to ManagementAdvice

Joe Clayton needs to be in the forefront, as he has been recently, as he presents a good, positive, interesting face for Dish. Please look deeper at the amount of offshoring we do, measure the true benefit-to-cost ratio (consider the time US agents have to spend correcting their mistakes). Look at giving holidays off (at least Christmas) and work with PR to explain it as a positive to our customers, that we as a company care about our employees.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for DISH

  1.  

    Like my job VERY MUCH!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FSS I  in  Silver City, NM
    Current Employee - FSS I in Silver City, NM

    I have been working at DISH full-time for less than a year

    Pros

    I am fairly new at DISH but I have to say it has been one of the best experiences I have ever had. Very employee oriented. They have helped me in every aspect of the job. I have a concern it is addressed. Training? Impressive. Much more than I had expected. If your willing to learn your job and be the best you can be, this is it. Best entry level pay. They provided me with everything
    I may need to do my job. All I needed to bring is the want to be the better than when I started and a pair of boots.

    Cons

    Medical benefits are way lower than I expected from a multi-billion dollar company. Otherwise I have ZERO complaints.

    Advice to ManagementAdvice

    Your headed in the right direction.Pay really close attention to your employees at the field, field support and call centers. These are DISH to the public. They will make or brake you, I have seen some really motivated employees. Some gripers but you will have that anywhere. Encouragement, not threats.

    The CEO asking what I think is A+++. That is rare. My ROM was very interested how we, as field personel, were doing. What do we need. Are there any problems. You want a talk alone? No problem. My GM was very interested in what I had to say. Mentioned a 4x4 would probably better in my area. I got it two weeks later. My FSM? Outstanding! Always asking if I am okay, Do I need anything, Take a break. Don't overdo it. Your doing great. Want to more training?

    KEEP THIS GOING!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    FAKE DISH Reviews being posted on this site!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Denver, CO
    Former Employee - Systems Analyst in Denver, CO

    I worked at DISH full-time for less than a year

    Pros

    There aren't any pros, other than a paycheck, but I can get that anywhere.

    Cons

    Look at all of the "new" posts from people boasting how much they love working at Dish. These are all FAKE posts and added by the management team to boost their reputation. Dish is the most disgusting, disrespectful and horribly managed company I have experienced in my 15 year career.

    Advice to ManagementAdvice

    Stop posting fake reviews and let people see the truth!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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