There are newer employer reviews for DISH
There are newer employer reviews for DISH

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Helpful (3)

bad company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Dish Network Installer in Knoxville, TN
Current Employee - Dish Network Installer in Knoxville, TN
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at DISH full-time (More than 3 years)

Pros

great pay if you jump through every single hoop and dont have bad luck with customers who call in bullcrap trouble calls on you.

Cons

if a customer damages or alters their system, if they disconnect something/get a new tv or if the equipment goes bad or any such thing like this... they will call dish.. dish will build a trouble call.. which gets your paycheck docked.. matters not at all if it was in ANY way your fault.

Advice to Management

Pay your employees right (not saying more, just saying right). Train CSR reps not to build bullcrap trouble calls just to avoid the service call fee fight with the customer. This simple step will stop HALF your turnover rate.

Other Employee Reviews for DISH

  1. Helpful (4)

    Get some experience and leave

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in Englewood, CO
    Current Employee - Operations Analyst in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    They hire recent grads and people with relatively little experience There are some great people who work here If you talk to the right people, you can get help in learning various programs that are useful

    Cons

    Mediocre compensation and benefits Obsessive micromanagement about time cards Rather than planning ahead, making decisions, and committing to them, most mid-level managers are constantly reacting I the whims of senior management. Since they don't generally have a good understanding of the data or what happens on the ground and they ignore any input from their analysts, this wastes a tremendous amount of time and results in poor decision making. Analysts are often set up to fail because management makes absurd demands without understanding the work that goes into their requests. These requests are expected to be met immediately (often impossible), and then the next week they change their mind and the process starts all over again. Since they don't want to hear any input from the people actually doing the work, and rarely recognize their hard work, advancement tends to be based on your willingness to blindly obey management and keep your mouth shut. I have worked here for about a year. In that time, pretty much my entire team has turned over. I think that's a pretty good indicator of how happy employees are. Their treatment of csrs/techs is even more reprehensible. If you're going to work here, get the experience you need and get out as soon as possible.

    Advice to Management

    Stop acting like chickens with your heads cut off and actually listen to the people who are doing the day to day work of making the company function


  2. Helpful (3)

    join them if you want bad benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Englewood, CO
    Former Employee - Analyst in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DISH full-time (More than a year)

    Pros

    - some of the ppl i worked with were awesome - ok pay - not much overtime - well, you dont need to think a lot

    Cons

    - benefit is so bad - hr is so bad - no career - well, you dont need to think a lot

    Advice to Management

    fix the con


There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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