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Getting Better.... still a ways to go

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at DISH full-time (more than 5 years)

Pros

Friendly employees/peers, pay for performance bonuses, profit sharing, opportunities for advancement locally, stateside and abroad.

Cons

Upper management seems out of touch at times to realities that front line employees face, employees worked to burnout, negatives that all other call center employees can face - constantly changing goals, angry customers, overworked supervisors, asked to change schedules with little notice, no exceptions for higher education for scheduling (unless you are hired as an intern)

Advice to ManagementAdvice

There are people in DISH that don't feel appreciated. Be wary of asking them to post feedback.

Doesn't Recommend
Positive Outlook
No opinion of CEO

1788 Other Employee Reviews for DISH (View Most Recent)

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  1.  

    I worked at DISH

    Pros

    Good pay, lots of hours, always hiring bc people quit daily. Overtime and holiday pay, paid time off.

    Cons

    Probably work weekends, shifts change often and you have to bid for them, have to apply for time off and are most likely gonna be working odd hours.

    Advice to ManagementAdvice

    Stop worrying about agents stats so much and concentrate more on cust satisfaction, and the percent of issues fixed instead of if it took them 30 secs too long on the call. If the customer is happy, they will stay with the company.

  2.  

    Payroll

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Clerk III
    Current Employee - Accounting Clerk III

    I have been working at DISH full-time (more than 10 years)

    Pros

    Profit Sharing
    Paid Incentives to employees on the phone
    Stable Work Environment
    Quarterly All Team Meetings to keep employees informed of where we are and where we want to go as a company
    When call volume is low employees have the choice to leave but also can chose to stay and work, not forced into layoffs
    Paid vacation
    Paid sick time
    Employee Stock Purchase Program
    Free Programming (although the Everything Package all the time would be GREAT!)
    Employee Appreciation days with food and games in the call centers

    Cons

    Medical Benefits (when they were changed to high deductible they said this is what all companies are going to but we should step up and be better than the rest!)
    Low Yearly Pay Increases for departments that are not considered money making for the company
    Performance Appraisal system needs major improvements

    Advice to ManagementAdvice

    All levels of management needs to respect and appreciate their employees, make them feel needed and wanted. When you have an employee that has given many years to a company and you make them feel needed and wanted, they will produce the results needed to make Dish the number one company in paid television! Give them the money they deserve on their yearly PAs, give them proper feed back to better themselves for the company, put your employees in a place to be successful! Great leaders are not known for training great followers, they are known for making other great leaders!

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for DISH

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