DISH

  www.dish.com
  www.dish.com
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1 person found this helpful  

Stuff Rolls Downhill

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Green Bay, WI
Former Employee - Customer Service Representative in Green Bay, WI

I worked at DISH as a contractor (less than an year)

Pros

Innovative products at relatively low prices compared to the competition. More programming choices, including international programming that competitors don't have. Call center offered four 10-hour day schedule, which was nice.

Cons

Hired by AEI, the DISH installation agency for most of Wisconsin and Michigan. No training other than listening in with another agent for a day. Minimal training materials. Had to make my own binder of job aides on equipment, programming, and policies. Was instructed to not assist customers if AEI had not been out to residence in over 60 days, even if it was something easy to fix. Had to transfer calls to 'Senior Technical Advisor' at DISH. Techs had it worse. Worked 6 days a week, 10-12 hour days. Was instructed not to record any kind of negative comments from customers about service installers (being late, rude, unprofessional, etc.) where DISH could see them. Instead, we had to pass comments on to supervisors who would, allegedly, pass them onto office managers. Apparently, they were afraid of the wrath of DISH, too. Call center managers just sat in their office all day looking busy, interacting with agents too infrequently, rarely having anything helpful to say. Worst work experience of my 25 year work history.

Advice to ManagementAdvice

Show some respect for your customers and employees and maybe you'll create a better professional reputation for yourself. But since the word 'respect' is an alien concept to you, I doubt you ever will.

Doesn't Recommend
Negative Outlook
No opinion of CEO

1851 Other Employee Reviews for DISH (View Most Recent)

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  1. 1 person found this helpful  

    Principal Analyst/Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Analyst/Developer in Englewood, CO
    Current Employee - Principal Analyst/Developer in Englewood, CO

    I have been working at DISH full-time (more than 5 years)

    Pros

    Great Opportunities.
    GC processing.
    Dynamic Environment with changing requirements.

    Cons

    Flexible Hours.
    Work From Home.
    Health Benefits

    Advice to ManagementAdvice

    Pls make changes to below to be on par with other IT shops.
    Flexible Hours
    Work From Home.
    Health Benefits.

    Doesn't Recommend
    Approves of CEO
  2. 6 people found this helpful  

    Management more worried about how to fire employees than develop them. Too much politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Harlingen, TX
    Current Employee - Customer Care Specialist in Harlingen, TX

    I have been working at DISH full-time (more than 8 years)

    Pros

    Best paying job in the area.

    Cons

    Management doesn't care unless you are one of their buddies, seems if you hang out with management after work, you get promoted better. Quality control is more interested in finding fault to dock you. Seniority means nothing, in fact it seems the longer you are here, the quicker they are to fire you so you don't have to get your raises.

    Advice to ManagementAdvice

    Crack down on politics in the work place. Remember long term employees mean a lot in this world and nobody is perfect. When an agent voices displeasure, please don't respond with "Well, at least you have a job" which is one thing management here loves to say.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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