DISH

  www.dish.com
  www.dish.com
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Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in El Paso, TX
Former Employee - Customer Service Representative in El Paso, TX

I worked at DISH full-time (more than an year)

Pros

Training was so much fun, we even had time to Celebrate coworkers birthdays.
4 week training.
"Free cable" $40 dlls discount which can cover most of the bill.

Cons

Dealing with customers with heavy accent... Specially when working graveyard you will get calls from 1 am to 5 am.
They will force you to get their service with a 2 yr agreement and if you leave the company you will be stuck with them.
They are in constant ending contracts with channels and when you have a bigger name company wanting to raise their prices DISH simply cuts them off and we have to deal with angry customers not getting their shows.

Advice to ManagementAdvice

Micromanagement does not work well for the company. Management are in desperately need of educated personal and not someone that just had his/her High School diploma.

Doesn't Recommend
Negative Outlook
Approves of CEO

1877 Other Employee Reviews for DISH (View Most Recent)

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  1. 6 people found this helpful  

    Dish - A good place to learn how NOT to manage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH full-time (more than 5 years)

    Pros

    Hmmmmmm, give me some time, I'll think of something. Uhm sorry nope, nothing comes to mind. Wait, wait, somethings coming...oh yeah, free top tier programming.

    Cons

    Uber micromanagement. Complete and utter lack of trust. Pay well below the market. They love to make the employees think they are easily disposable. My manager once said he wished he could just have a team of robots and that pretty much nails it.

    Advice to ManagementAdvice

    Get a grip. We are humans not machines. We care more about our families than work; it's why we work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Painful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Isa in Pine Brook, NJ
    Current Employee - Isa in Pine Brook, NJ

    I have been working at DISH full-time (less than an year)

    Pros

    Pay is decent.It's a full time,permanent job that's always hiring

    Meaning you can always leave and come back if necessary and you can get your friends hired if they need work....that's about it.

    SOME room for growth or transfer to a different dept(if you stay long enough and kiss ass hard enough).

    Cons

    Almost everything else.Benefits are horrible.

    Advice to ManagementAdvice

    Be a normal company

    .With normal time and attendance policies and disciplinary policies.(You can lie to a customer ,all day long but you can't come in one minute late basically.IM NOT JOKING).

    .Stop with the mandatory overtime and hand out real benefits and you might keep people past 9 months.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for DISH

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