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Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  El Paso, TX
Former Employee - Customer Service Representative in El Paso, TX

I worked at DISH full-time for more than a year

Pros

Training was so much fun, we even had time to Celebrate coworkers birthdays.
4 week training.
"Free cable" $40 dlls discount which can cover most of the bill.

Cons

Dealing with customers with heavy accent... Specially when working graveyard you will get calls from 1 am to 5 am.
They will force you to get their service with a 2 yr agreement and if you leave the company you will be stuck with them.
They are in constant ending contracts with channels and when you have a bigger name company wanting to raise their prices DISH simply cuts them off and we have to deal with angry customers not getting their shows.

Advice to ManagementAdvice

Micromanagement does not work well for the company. Management are in desperately need of educated personal and not someone that just had his/her High School diploma.

Doesn't Recommend
Negative Outlook
Approves of CEO

1742 Other Employee Reviews for DISH (View Most Recent)

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  1. 3 people found this helpful  

    Painful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Isa  in  Pine Brook, NJ
    Current Employee - Isa in Pine Brook, NJ

    I have been working at DISH full-time for less than a year

    Pros

    Pay is decent.It's a full time,permanent job that's always hiring

    Meaning you can always leave and come back if necessary and you can get your friends hired if they need work....that's about it.

    SOME room for growth or transfer to a different dept(if you stay long enough and kiss ass hard enough).

    Cons

    Almost everything else.Benefits are horrible.

    Advice to ManagementAdvice

    Be a normal company

    .With normal time and attendance policies and disciplinary policies.(You can lie to a customer ,all day long but you can't come in one minute late basically.IM NOT JOKING).

    .Stop with the mandatory overtime and hand out real benefits and you might keep people past 9 months.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach/Supervisor  in  Flushing, NY
    Current Employee - Coach/Supervisor in Flushing, NY

    I have been working at DISH full-time for more than 5 years

    Pros

    Get to work with diverse group of people, chance to increase your pay with incentives and bonuses

    Cons

    Very mismanaged call center from the GM level down to the manager level. Favoritism and office politics is a daily routine here. Management does not know how to evaluate talent and manage their employees. The Queens call center has become very demoralizing for staff and agents because of constant back-stabbing and high turnover. The motto by GM is "if you don't like it here go find another job". No motivation to advance and career path.

    Advice to ManagementAdvice

    Put a competent leadership staff in your call centers and maybe employees will won't be so demoralized

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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