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Helpful (1)

Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in El Paso, TX
Former Employee - Customer Service Representative in El Paso, TX

I worked at DISH full-time (More than a year)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

Training was so much fun, we even had time to Celebrate coworkers birthdays.
4 week training.
"Free cable" $40 dlls discount which can cover most of the bill.

Cons

Dealing with customers with heavy accent... Specially when working graveyard you will get calls from 1 am to 5 am.
They will force you to get their service with a 2 yr agreement and if you leave the company you will be stuck with them.
They are in constant ending contracts with channels and when you have a bigger name company wanting to raise their prices DISH simply cuts them off and we have to deal with angry customers not getting their shows.

Advice to Management

Micromanagement does not work well for the company. Management are in desperately need of educated personal and not someone that just had his/her High School diploma.

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  1. Helpful (1)

    technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician
    Current Employee - Field Service Technician

    I have been working at DISH full-time

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    cheap tv. 4 day work week.

    Cons

    loooong hours. mgmt cares more about sales then anything else. crap benefits. mandatory ot

  2. Helpful (6)

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Pine Brook, NJ
    Current Employee - Inside Sales Representative in Pine Brook, NJ

    I have been working at DISH full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You grow close to the people around you and get a good sense of family outside of family with your assignment team. a good agent can easily attain 1k a week from this job.

    Cons

    They recentyl (as of sept 2012) revamped the pay structure into a complex web of mathematical algorithms to pay their sales reps. Not only does your pay literally change from day to day, but there is no way to track/project what pay you would look forward to on your check. This dominoes into your personal life when it comes to bill, budgeting, leisure, etc.
    ABSOLUTELY NO UPWARD MOBILITY INTO CORPORATE UNLESS YOU MOVE TO COLORADO.... UMMM NO!
    ET - this acronym stands for extra time; Yes, you've read it correctly people. This company blatantly disregards any employees personal lives. You are forced to work a "mandatory" 10+ hours of "extra time" per week; and management is quick to reprimand those who don't by bullying and threatening the denial of vacation approval and job loss. When you enter those doors you are simply a number; a disposable tool. What takes the cake is that they schedule the overtime a week in advance.... HAVE YOU EVER HEARD OF SUCH NONSENSE.... And again not all managers are tools but for the most, they are

    Advice to Management

    Play in traffic

There are newer employer reviews for DISH
There are newer employer reviews for DISH

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