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Helpful (5)

I was one of their best up and coming new technicians and was treated, for lack of a better term, like garbage.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Field Service Technician in Monmouth Junction, NJ
Former Employee - Field Service Technician in Monmouth Junction, NJ
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at DISH full-time (More than a year)

Pros

There was plenty of work to be had. You rarely ever didn't make overtime any given week.

Cons

Customer jobs are given a predetermined amount of points and performance is measured by hours worked and points completed. Daily workloads sometimes require extra attention and work to correctly install customers, resulting in long hours more days than not, resulting in poor "points per hour" or PPH, though jobs are completed properly. Other performance areas suffer if you try to improve PPH. New performance measurements and expectations are always being added and modified against the technician, with no input or feedback from the technician. Technicians are also expected to sell customers expanded services and products including TV screen cleaners. A technician now is expected to keep PPH high, to clean the customers TVs to sell them a $15 product every job, and to sell other products and services. For all intents and purposes we became glorified maids and door to door cold salemen as well as technicians, with no significant extra compensation or incentives. The blame goes to the corporate culture and not so much management because management is just passing on what corporate expects from the technicians and even if they do complain to corporate for us, nothing is ever done. Everything is always negative. You could be the best technician with the best numbers in all tracked performance categories, if you didn't meet your sales goal for the month or didn't make goal in just one category, the environment corporate and management set up, you get beaten down for failing in that category and not glorified for success in all others. Even though there are clear correlations between categories like PPH and others that contradict each other. Success in one reduces performance in others. The job sets up its employees for failure and not for success. There is also very little trust, you have to constantly take time and steps to cover yourself in case something goes wrong. If you leave anything to chance and something goes wrong, a customer complains for something that was not your fault, it was your fault.

Advice to Management

Don't be afraid to tell corporate and your superiors what policies they are passing down that don't make sense or are far too demanding of technicians that show little appreciation towards them and little or no appropriate compensation.

Other Employee Reviews for DISH

  1. Avoid this place it's not a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are no pro here

    Cons

    Everything is bad. Be prepared to fight for your bonus

    Advice to Management

    Be management


  2. Helpful (7)

    If you want to be treated like a child, work at DISH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DISH full-time

    Pros

    Discounted cable service with all premium channels and service. This is the one and only benefit of working for the company.

    Cons

    Micromanagement - be prepared to have your manager spend more time watching what you do than working themselves. Depressing work environment - walk around the cafeteria. All conversations center around the misery of working here. DISH is the meanest company in America - google it. I would have said that before but nationally recognized publications agree.

    Advice to Management

    The golden rule. Treat others how you'd like to be treated.


There are newer employer reviews for DISH
There are newer employer reviews for DISH

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