DISH

  www.dish.com
  www.dish.com
There are newer employer reviews for DISH

 

Satellite TV Technician/Installer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Satellite TV Technician/Installer in Loveland, CO
Current Employee - Satellite TV Technician/Installer in Loveland, CO

I have been working at DISH full-time (less than an year)

Pros

Ability to control your own destiny. Working with customers. Dish has a great product. Dish is trying to be number one in customer service. They provide the tools required for the job.

Cons

High school shop class mentality. Some previous installations are hack jobs that appear to be performed by jack leg installers primarily Direct TV contractors. Not all Direct TV installations are hack jobs and neither are all of the DISH installations installed to company standards. Dish is working to improve installation quality and service. The vans and trucks need to be serviced, and washed when they are dirty not just every other week.

Advice to ManagementAdvice

Support the techs better. Don't jump to conclusions if a tech calls for help they have called as a last resort, the tech is already stressed, be supportive instead of jumping to conclusions. Improve the field training so new tech's are not just thrown to the wolves.

Recommends
Neutral Outlook
No opinion of CEO

1889 Other Employee Reviews for DISH (View Most Recent)

Sort: Rating Date
  1. 5 people found this helpful  

    Fear of losing job in a bad job market = Productivity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician in Ann Arbor, MI
    Current Employee - Field Service Technician in Ann Arbor, MI

    I have been working at DISH full-time (more than 3 years)

    Pros

    Decent Pay, Three days off ( unless forced OT ), and decent co workers ( Techs ). Honestly there is not much else i could put on this category.

    Cons

    Long days, and just when you think your day might be over you get another job dumped on you because they leave scheduling calenders open till 3pm or another tech is sitting around somewhere. Computer generated routing is extremely inefficient but beats paying someone to do it in the companies eyes. Start time gets changed usually twice a year or more. We are micro managed to death. I never seen or even heard of a company who discourages thinking or uniqueness like Dish. Follow these steps to install, follow these steps to troubleshoot, your van has to be organized this way. If you don't do these things you are insubordinate. They want you to be robots with no opinion, no ideas, and definitely don't question the corporate way of doing things. The biggest problem with where i work is by far local management. Like my title says the atmosphere local management has created is what makes this place as bad as it is in my opinion. Due to lack of real management ability and technique they use fear, fear of losing your job to get techs to be "productive" . I am not trying to say we should be able to not do our jobs well and keep our job. I just disagree with how they go about it. I have seen the majority of senior techs either walk out or get fired on purpose because the atmosphere here just eats away at your soul until you just cant take it anymore. Because of the fear no one speaks out anymore, the one person who did......Fired.

    Advice to ManagementAdvice

    Take a look at the past two years and how many of the senior techs have walked off or been fired for miniscule things. Look at the higher then ever turnover rate here. These are proof of everything i have said. Treat your employees like they are valued not expendable. Encourage thinking and ideas, one way of doing things does not work for everyone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    DISH - Definitely the worst company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent, CSS, Operations Analyst in Englewood, CO
    Former Employee - Agent, CSS, Operations Analyst in Englewood, CO

    I worked at DISH full-time (more than an year)

    Pros

    The plants in the corporate building are very nice.

    Cons

    Initially I worked in the Littleton Call Center, aka Riverfront as a Commercial Customer Service Representative. First off, the building is dirty. The dining rooms are filthy. There is so much dust and dander above in the exposed duct work that many people, including myself had respiratory issues.
    Quality of life is 100% non-existent at Dish. You are given a horrible schedule that can and will change within a day or two notice. Transportation, school or childcare issues, you better figure it out and fast! Management doesn’t care. The worst was when a holiday came up, if you were 1 of the 4 people who requested it off and got approved, you were lucky – the others would still be expected to come in for their regular shift and hope they get sent home early, (without pay) so you couldn’t plan a family BBQ or trip because you were expected to be at work – even though being in the commercial department, most businesses would be closed on say a 4th of July, but forecasting is something that is unheard of in this call center, so you would be expected to show up and then get sent home because by mid-morning management would finally realize that most businesses are closed on the 4th of July, but your day is wrecked. It was this way for every holiday.
    Training is also non-existent at Dish. Most agents would make up the answer, because management, even trainers usually didn’t know and nothing relevant can be found on the intranet. College sports, PPV events, the launch of the Joey/Hopper, Dish Internet – forget about it! What a joke, it was the blind leading the blind. Sure they held “Up Trainings” whereas you were supposed to be refreshed on topics or introduced to a new product, but when even the “trainer” doesn’t know the product or details, it is a lost cause.
    After 1.5 years in the call center, I finally got my big break, my big promotion to corporate for a job well done. Ha. This was actually a “demotion”, as I lost all the overtime and commission I was receiving as an agent and switched to salary. So, I lost about $350 a month by accepting this demotion. When we are talking Dish pay, $350 is monumental. I also had to pay for public transportation all the way out to the corporate office in Meriden, (which is out in the middle of nowhere) since Dish doesn’t provide RTD passes (even though they are headquartered here and the corporate office & a major call center (Riverfront) are located on the Lightrail lines, which was another $100 a month gone. I turned down the demotion initially, but was strong-armed and basically threatened into accepting it. Luckily, I didn’t go bankrupt while employed at Dish, but it was certainly close.
    Health Insurance. I would have been better off not to have the insurance at all – going to the doctor would cost a small fortune, on top of the huge monthly premium I had to pay. It’s a shame that a company this large has such terrible benefits.
    Corporate. The building was nice, had nice plants. However, you had, had to be scanned in NO LATER than 9:00am. If you were 30 seconds late and the time rolled over to 9:01, you would be on “Charlie’s List” – this is a list that goes to Charlie Ergen of anyone who was “late”. If you showed up late, (no matter the reason) you would have to explain yourself to your department Vice President. Even if you worked 10, 12 hour days, you better be in before 9am. Now, if you had a pre-scheduled appointment, your supervisor could send an email to a “LateArrivals” email address to excuse you.
    While at corporate, I realized that nothing gets done because most everyone spends their time being busy, opposed to being productive. Going here, going there, attending this or that meeting that they don’t need to, just shuffling around, trying to look important. I also heard a lot of “that’s not my job” or “that’s not my department” when asking for something as simple as a report or data. A lot of shuffling around and busy work. As opposed to taking care of business and being productive. I was on the receiving end of this while in the call center, experienced the ball being dropped by corporate first hand.
    I could go on and on and on. Bottom line, I am flabbergasted at how poorly Dish treats its employees and customers. I do not recommend that anyone work at Dish or subscribe to Dish service.

    Advice to ManagementAdvice

    Take the time to invest in employees- pay, training, benefits, etc and in turn, they will be happy and actually care, which will reflect in the customer service.

    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for DISH

Work at DISH? Share Your Experiences

DISH

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.