There are newer employer reviews for DISH

1 person found this helpful

Promising place to work, if you're willing to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Littleton, CO
Former Employee - Customer Service Representative in Littleton, CO

I worked at DISH full-time (less than a year)

Pros

- Competitive Starting Wage for a Call Center
- Benefits after 2 months
- 401K, Profit-Sharing
- Paid Time Off accrual after 2 months
- Constant performance and sales bonuses
- Set Schedule
- Ability to move up or around in the company
- Daily and Monthly meetings on how to improve job quality
- Mandatory Overtime is no more

Cons

- While the benefits are there, they are not cheap
- Everyone you work with seems to have the high-school drama attitude
- Statistics are closely monitored, doing one thing wrong can get you terminated
- One thing you know may be totally different the next day
- Strict Attendance Policy

Recommends
Positive Outlook
Approves of CEO
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  1. 1 person found this helpful

    Promising at first, but fell flat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DISH full-time (more than 3 years)

    Pros

    - Free TV services for employees
    - decent 401k, paid vacation
    - co-workers
    - advancement opportunities
    - continuous training & coaching

    Cons

    - health benefits are so-so
    - bureacracy
    - changing business policies
    - lack of communication between departments
    - changing performance goals and metrics

    Advice to ManagementAdvice

    Develop both a short and long-term business plan, share that plan & vision with employees, so we can all be on the same page, striving to make DISH #1 instead of everyone being running around doing their own thing and pointing fingers at each other.

    Doesn't Recommend
    Neutral Outlook
  2. 5 people found this helpful

    Only apply here if you are currently homeless or about to be. Even then think twice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician I
    Current Employee - Field Service Technician I

    I have been working at DISH full-time (less than a year)

    Pros

    Other technicians are usually friendly and inviting and willing to help you out. You get to work on your own. Yes it is hard work but it is fairly straight forward and routine once you get it down.

    Cons

    Where do I start.... Your upper management does not and will not care about you, all they care about are your performance scores (metrics). Metrics are difficult for new employees to hit. You will be graded on things that are 100% out of your control, for instance if your customer does not have permission from the landlord or building owner to install a dish you will get hit with a cancellation and your job completion metric will be effected. If your customer orders a receiver that can connect to the internet but they dont have internet service you will get hit with a failure to connect to internet and your IP connectivity metric will suffer. If it is a slow day and your office has too many techs in a majority of you will only get routed with 1 or 2 jobs to start your day. You will then sit there after you finish waiting 30-40 minutes after each job for more work effectively killing your Points per hour metric. You will be expected to sell terrible products to your customers for "reward points" that you can save up to buy things on a reward site. You will not receive any commission for your sales. They will tell you that your sales dont effect your performance review meanwhile constantly hounding you about your "poor" sales. If you have a family you will NEVER see them on the days that you work. 12-15 hour days are common. There is so much more but im just getting annoyed writing about it.... All in all STAY AWAY

    Advice to ManagementAdvice

    Listen to your technicians and make them happy. Your technicians are the face of the company. If you dont have happy technicians you will not have happy customers. Give hard working technicians credit where it is due. Review your health benefits package... it is god awful.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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