There are newer employer reviews for DISH

2 people found this helpful  

Completely mental, No Physical

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Advanced Technical Support Representative  in  Alvin, TX
Former Employee - Advanced Technical Support Representative in Alvin, TX

I worked at DISH full-time for more than 3 years

Pros

The $$$ is the best part. You get to sit indoors, answer phones and help people with their problems. The advancement in the company is great. There is a set advancement timeline that will also increase pay. Training every week so as to stay in tune with what you'll be helping with. You might not be off for holidays but you'll get paid for doing nothing. Rarely anyone calls on holidays. They would rather you stay then leave but some times they'll allow you to leave so you'll get it off anyway. This happens occasionally.

Cons

No Holidays, unless you're already scheduled off. Like with any job some of your supervisors are ok, then you have the ones that shouldn't have been there. There is mandatory overtime when it is extremely busy (could be good or bad). Is an extremely mental job. If you can't take people crying, constantly arguing, name-calling, etc. then this is not for you. People LOVE their tv and if it is not working you are on the front lines. I had a elderly lady calling when the power cable was on sparking. Instead of calling the fire department when it created an actual fire she called me to get a tech out. I wanted, but couldn't, call the fire department for her as she wouldn't get off phone till tech was scheduled, all the while stating the fire was getting bigger.
The only other things would be that they want you to stick to a script, yet make it your own. However, if you're on a call and its being recorded or listened to and you say something that is not in the script then you'll have to explain yourself. In 4 years I never got written up, other than absences, however the constant nag about doing this or that on a call, when every call is not the same, is enough to get on your nerves.

Advice to ManagementAdvice

Not really much. I see the constant force behind customer satisfaction. It just seems that some people take it too far. When you are trying to help the customer and bring that satisfaction, I shouldn't have to explain or defend myself every time.

Recommends
Positive Outlook
Approves of CEO

1747 Other Employee Reviews for DISH (View Most Recent)

Sort: Rating Date
  1. 5 people found this helpful  

    Worst ever! .. well deserved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Englewood, CO
    Former Employee - Analyst in Englewood, CO

    I worked at DISH full-time for more than a year

    Pros

    Cutting edge technology, small discount at TV programming that you have to have otherwise you may be fired!

    Cons

    Highly unprofessional management, terrible benefits, no recognition, terrible pay and here is a summary that another former employee wrote: 'Management will stop at nothing to find a reason to fire you and they do falsify documentation to do it. They treat people like dirt, over work them, under pay them and over stress them. ' Lets not forget the HR! They don't back the employees up under any circumstances. Just don't trust anyone, get the experience you need and then run away!! Don't believe in the good reviews, they are all fake and written by employees who receive emails every week to write good reviews on glassdoor and checked by their managers if they wrote any.

    Advice to ManagementAdvice

    Senior management is deceased in this company. You are unapproachable and dishonest.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Dishonest incompetent warehouse management. No training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Specialist  in  Weatherford, TX
    Former Employee - Inventory Specialist in Weatherford, TX

    I worked at DISH full-time for more than a year

    Pros

    Free Programming is the only pro worth mentioning.

    Cons

    No inventory control. Get Urine spilled on you when dumping Tech trash. No action after reporting a supervisor screaming and cussing you out constantly. No action taken when supervisor was notified repeatedly about whs shortages. Tells employees to charge items to random customer accounts whether they received the item or not.

    Advice to ManagementAdvice

    Simple: Tell The Truth. Your Aledo / Weatherford Whs Manager lied to you and you let him fire an innocent hard working employee that never missed a days work and worked every minute to his full ability. Why?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for DISH

Worked for DISH? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.