There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

Helpful (2)

Completely mental, No Physical

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Advanced Technical Support Representative in Alvin, TX
Former Employee - Advanced Technical Support Representative in Alvin, TX
Recommends
Positive Outlook
Approves of CEO

I worked at DISH full-time (More than 3 years)

Pros

The $$$ is the best part. You get to sit indoors, answer phones and help people with their problems. The advancement in the company is great. There is a set advancement timeline that will also increase pay. Training every week so as to stay in tune with what you'll be helping with. You might not be off for holidays but you'll get paid for doing nothing. Rarely anyone calls on holidays. They would rather you stay then leave but some times they'll allow you to leave so you'll get it off anyway. This happens occasionally.

Cons

No Holidays, unless you're already scheduled off. Like with any job some of your supervisors are ok, then you have the ones that shouldn't have been there. There is mandatory overtime when it is extremely busy (could be good or bad). Is an extremely mental job. If you can't take people crying, constantly arguing, name-calling, etc. then this is not for you. People LOVE their tv and if it is not working you are on the front lines. I had a elderly lady calling when the power cable was on sparking. Instead of calling the fire department when it created an actual fire she called me to get a tech out. I wanted, but couldn't, call the fire department for her as she wouldn't get off phone till tech was scheduled, all the while stating the fire was getting bigger. The only other things would be that they want you to stick to a script, yet make it your own. However, if you're on a call and its being recorded or listened to and you say something that is not in the script then you'll have to explain yourself. In 4 years I never got written up, other than absences, however the constant nag about doing this or that on a call, when every call is not the same, is enough to get on your nerves.

Advice to Management

Not really much. I see the constant force behind customer satisfaction. It just seems that some people take it too far. When you are trying to help the customer and bring that satisfaction, I shouldn't have to explain or defend myself every time.

Other Employee Reviews for DISH

  1. Helpful (1)

    Great Opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Manteca, CA
    Current Employee - Field Service Technician in Manteca, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than 8 years)

    Pros

    You have the ability to grow. Most people who are unsatisfied for the job just dont fit right with the companys goals. Most people do not understand the ever evolving market. If you follow the training and do your job 100% everyday you will succeed in this company.

    Cons

    Benefits are the only con for our company, they could be better.


  2. Overwork

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Resolution Team in Harlingen, TX
    Former Employee - Executive Resolution Team in Harlingen, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DISH full-time (More than a year)

    Pros

    Overtime availability, possible raise if work extra hard for it.

    Cons

    Too much responsibility for little pay, a need to push sales at every call, management not showing enough care for employees, risk of hearing lost due to wearing headphones, sitting in same charge all day, treated like disposable employees

    Advice to Management

    Show appreciation to employees .


There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

Work at DISH? Share Your Experiences

DISH

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.