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Helpful (1)

Field Service Specialist 2

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technician in Hauppauge, NY
Former Employee - Technician in Hauppauge, NY

I worked at DISH full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Massive overtime to dedicated employees. 4 day work week.

Cons

Accountability needs to be restructured, Cooperate does not seem to understand the intricacies of the company's service side and seems to not want to care either. Because of this the company is loosing many of its experienced and valuable employees.

Advice to Management

Cooperate only see results in the form of numbers. You must take account of how, why, where, and what is in-cooperated into each and every single service call. It can't be all just about the numbers, because every service call is different. You worry about the tech's PPH but a 4 TV installation at one house can be very different for a 4 TV installation at the same type of house next door. One may take 2 hours to complete and the 2nd may take six. But in cooperates eyes it's the same job. Trust your tech's and FSM's. Almost all the techs and FSMs I've encountered during my employment, were dedicated hard working people who took pride in their work, treat them a such. Your people (the techs), that are the foundation of this companie's existence, are busting their azzes doing the best job they can just to come back to the shop to receive a write up for low PPH or because some customer made a TC because they decided it was easier to call CSC than actually put effort into remembering what your tech said during Customer ed. Because of non-sense like this, you are driving your experienced techs away, as you did with me. Leaving only those from the old days who are willing to be beaten because this is all they know how to do and the new recruits that will eventually realize the loosing situation or too stupid to realize the deal much less be smart enough to comprehend the ins and outs of a satellite system. Trust your FSM's let them be the ones to determine who the dead wood is and whose worth keeping. Let your AM's determine the FSMs and so on, That's the way a company should work. Dispatch is there to aid the techs, not to manage them. That's the FSM's job, got it. Your FSM's are management team in the fied, they see whats going on, the details of the jobs being done. Thats what you hired them for.

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  1. Helpful (5)

    Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Rock Tavern, NY
    Current Employee - Field Service Technician in Rock Tavern, NY

    I have been working at DISH full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Plenty of overtime whether you want it or not. On your own after training period. All tools provided by the company. Two week training at a regional training center. Four day work weeks were the best.

    Cons

    Management that is looking to treat you like a child. Use of scare tactics is the norm. If you don't meet certain points requirements that were well above the minimum your manager would not receive his bonus and went after those employees. Horrible equipment, Call center employees and service techs were never on the same page. All 4 of us hired at one time were lied to about when to sign up for health benefits and missed the cut off date.

    Advice to Management

    Jump in a vehicle and understand your equipment sounds great on paper but is terrible. Listen to employees more than management, they are the ones actually dealing with the issues the a plaguing your company.


  2. Helpful (1)

    Good for students, bad benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Flushing, NY
    Current Employee - Customer Service Representative in Flushing, NY

    I have been working at DISH full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    4 work days a week

    Cons

    Vacation day increase after 5 yrs, get sick day after 5yrs! What a joke!

    Advice to Management

    Need to take care of the employees, have to come up with better vacation and sick days!


There are newer employer reviews for DISH
There are newer employer reviews for DISH

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