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1 person found this helpful  

Field Service Specialist 2

Technician (Former Employee) Hauppauge, NY

ProsMassive overtime to dedicated employees. 4 day work week.

ConsAccountability needs to be restructured, Cooperate does not seem to understand the intricacies of the company's service side and seems to not want to care either. Because of this the company is loosing many of its experienced and valuable employees.

Advice to Senior ManagementCooperate only see results in the form of numbers. You must take account of how, why, where, and what is in-cooperated into each and every single service call. It can't be all just about the numbers, because every service call is different. You worry about the tech's PPH but a 4 TV installation at one house can be very different for a 4 TV installation at the same type of house next door. One may take 2 hours to complete and the 2nd may take six. But in cooperates eyes it's the same job. Trust your tech's and FSM's. Almost all the techs and FSMs I've encountered during my employment, were dedicated hard working people who took pride in their work, treat them a such. Your people (the techs), that are the foundation of this companie's existence, are busting their azzes doing the best job they can just to come back to the shop to receive a write up for low PPH or because some customer made a TC because they decided it was easier to call CSC than actually put effort into remembering what your tech said during Customer ed. Because of non-sense like this, you are driving your experienced techs away, as you did with me. Leaving only those from the old days who are willing to be beaten because this is all they know how to do and the new recruits that will eventually realize the loosing situation or too stupid to realize the deal much less be smart enough to comprehend the ins and outs of a satellite system. Trust your FSM's let them be the ones to determine who the dead wood is and whose worth keeping. Let your AM's determine the FSMs and so on, That's the way a company should work. Dispatch is there to aid the techs, not to manage them. That's the FSM's job, got it. Your FSM's are management team in the fied, they see whats going on, the details of the jobs being done. Thats what you hired them for.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    always afraid i have worked for this company for over a decade and what once use to be a great place is now a nightmare

    Anonymous Employee (Current Employee)

    I have been working at DISH full-time for more than 10 years

    Pros: if you can wade through all the BS from upper management and stick with the job eventually the pay is great, yes we do get… Cons: there is no trust in this company and it seems the further up the chain or the more money you make the more upper management… Advice to Senior Management: stop being hitler. you have all this training about trust then no one follows it. upper management needs to follow up on thier managers, what… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Integrity?

    Direct Sales Agent (Current Employee) Littleton, CO

    I have been working at DISH full-time for less than a year

    Pros: There is money to be made in Direct Sales at DISH.… Cons: You can NOT trust management. I have never seen a sales organization that tries so hard to derail… Advice to Senior Management: Simplify the pay plan, and look out for your employees.… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More

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