DISH
2.5 of 5 1,475 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

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1 person found this helpful  

Field Service Specialist 2

Technician (Former Employee)
Hauppauge, NY

I worked at DISH full-time for more than 3 years

ProsMassive overtime to dedicated employees. 4 day work week.

ConsAccountability needs to be restructured, Cooperate does not seem to understand the intricacies of the company's service side and seems to not want to care either. Because of this the company is loosing many of its experienced and valuable employees.

Advice to Senior ManagementCooperate only see results in the form of numbers. You must take account of how, why, where, and what is in-cooperated into each and every single service call. It can't be all just about the numbers, because every service call is different. You worry about the tech's PPH but a 4 TV installation at one house can be very different for a 4 TV installation at the same type of house next door. One may take 2 hours to complete and the 2nd may take six. But in cooperates eyes it's the same job. Trust your tech's and FSM's. Almost all the techs and FSMs I've encountered during my employment, were dedicated hard working people who took pride in their work, treat them a such. Your people (the techs), that are the foundation of this companie's existence, are busting their azzes doing the best job they can just to come back to the shop to receive a write up for low PPH or because some customer made a TC because they decided it was easier to call CSC than actually put effort into remembering what your tech said during Customer ed. Because of non-sense like this, you are driving your experienced techs away, as you did with me. Leaving only those from the old days who are willing to be beaten because this is all they know how to do and the new recruits that will eventually realize the loosing situation or too stupid to realize the deal much less be smart enough to comprehend the ins and outs of a satellite system. Trust your FSM's let them be the ones to determine who the dead wood is and whose worth keeping. Let your AM's determine the FSMs and so on, That's the way a company should work. Dispatch is there to aid the techs, not to manage them. That's the FSM's job, got it. Your FSM's are management team in the fied, they see whats going on, the details of the jobs being done. Thats what you hired them for.

No, I would not recommend this company to a friend

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4 people found this helpful  

In many ways Dish deserves its negative reviews

Anonymous Employee (Current Employee)

I have been working at DISH full-time for more than 5 years


Pros: Pay adds up over the years. 401k is nice. I enjoy the variety… Cons: Very poor management. Dish cares more about stock prices than employees.... Dish will encourage you to grow and promote and dangle a carrot in front… Advice to Senior Management: Stop shifting blame on everyone under you and fix the… No, I would not recommend this company to a friend More

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The good, the great, the groovy

Anonymous Employee (Current Employee)

I have been working at DISH full-time


Pros: The Pay, The People, The Promotions Cons: No real cons, they do what they do and they… Advice to Senior Management: Keep up the awesome work Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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