DISH

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1 person found this helpful  

Upper management doesnt have a clue because all they look at are the skewed numbers.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Field Service Technician
Current Employee - Field Service Technician

Pros

Actual work of installing is good, rest of the bs is not.

Cons

Routing of techs is a joke. Techs job performance based mostly on things the tech has no control over like if customer has internet to connect rec, bad info have to reschedule because customer does not provide correct info. Trying to shove sales down the throat of techs and not focusing on the real problems of the company.

Advice to ManagementAdvice

Get your nose out of the skewed reports (techs know how to skew the numbers in their favor with less than reputable means and make it worse for techs that will not stoop to those tactics) and figure out what is really going on in the field

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other reviews for DISH

  1. 2 people found this helpful  

    Selective People Follow Selective Policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach  in  Christiansburg, VA
    Current Employee - Coach in Christiansburg, VA

    Pros

    Some of the people that work at Dish are wonderful. The pay is good for this area. And that's about all I can come up with for the pros.

    Cons

    I can only speak for Christiansburg Call Center. If you are "one of the boys" you will do fine there. You have managers and coaches that go out drinking together. These people stay together and it doesn't matter what they do whether they have poor metrics - poor attendance - don't follow policies - they will be fine and even get promoted. But if you don't buy food for a manager or go out drinking and getting drunk after work - you better walk on eggshells.

    There are policies that corporate office feels important but Christiansburg is selective in who and what they think are important. You can have some agents missing 6 days of work in 90 days and get fired and other can miss 9 10 or even 12 days in 90 days and still have a job.

    Per corporate office you should never hang up on a customer. There is a broadband/dr. dish coach that has proof of an agent releasing the call more than 17 times in 1 week and she is still employed. But an other agent released the call once and was automatically terminated.

    Then you have coaches playing Candy Crush all day or watching youtube videos. Oh wait...you have some coaches completing Manager On Duty responsibilites throughout the entire day just so a manager does not have to be scheduled until midnight while you have other coaches and agents that have to work that late. Then when you walk up to the Manager Center or "The Stage" you see the Manager On Duty (a selected coach doing the job of a manager) watching threads and keeping an eye on aux while you have the actual managers and some times the senior operations manager watching youtube videos the entire time or you hear them talk about coaches as pig slop and such.

    Just when you think that is enough you have the saying perception is reality. Well, perception from management can be completely different than the perception of everyone else. You can have an entire team that loves their coach and their coach works hard for his/her agents but management only sees what they want. Instead of getting feedback from the agents, they just hear passing conversations or look at your pod or if you have a smile on your face. Anyone can act and have a smile but it doesn't mean they are happy or that their agents like or even respect them.

    So the cons of working for the Dish Christiansburg Call Center out weighs the few pros there are.

    Advice to ManagementAdvice

    Don't have favorites. Treat everyone equally. If there is a policy in place for one then there should be the same policy in place for all others. Get out of your chairs more. The newest manager there is great with getting out and talking to coaches. Quit worrying about the newest video on youtube and what you are going to eat for lunch or where you are going after work to drink. Worry more about your coaches and your agents and actually developing your coaches instead of just saying fix this. If the coach could simply fix a metric, don't you think they would have already done so?

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Worst company to work for in America for two years in a row, and they earned it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Discount of Dish service. Decent raises for good performers when they don't find an excuse not to give them. Profit sharing in Dish stock is nice, but it only performs well because they are bleeding their employees dry.

    Cons

    No respect for employees' lives. Constant mandatory changes to schedule, including making you work extra days, extending appointment windows for extremely long days, calling you in on your days off. No job security. They created a system with rules everyone has to break to complete their jobs, so they can fire anyone whenever they feel like it. Terrible health insurance. Terrible starting pay and terrible salaries for management. Everything they do to "improve life at Dish" is just a trade. Give you something, but make you pay for it somewhere else.

    Advice to ManagementAdvice

    Learn that employees are human beings, not tools, and should be treated accordingly.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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