There are newer employer reviews for DS Services of America
There are newer employer reviews for DS Services of America

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Helpful (1)

DS Waters

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Route Operations Manager in Los Angeles, CA
Current Employee - Route Operations Manager in Los Angeles, CA

I have been working at DS Services of America

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

You can learn a lot because you are responsible for everything with very little support

Cons

Discrimination - Higher level management get the credit for hard working individuals and then wash their hands clean when something goes wrong and points fingers at innocent people.

Advice to Management

Be more involved with the first level of management. Area Managers and above are politicians that do not contribute much but take the credit of hard working Field Managers that dont get the recognition.

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  1. Helpful (2)

    If you are smart enough to check Glassdoor before interviewing, you are too good for this company.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Account Manager
    Former Employee - Key Account Manager

    I worked at DS Services of America

    Doesn't Recommend
    Doesn't Recommend

    Pros

    -Excellent pay
    -The frontline (route drivers) are great people
    -Good benefits

    Cons

    -Sales managers have no idea what they are doing. They have never been in a sales position in their lives and have no clue about the sales cycle.
    -No one wants water coolers in their offices/homes anymore, only filtration.
    -There are too few filtration techs to service the huge territories they have.
    -Too much "proccess" in place to try to get pricing to a customer. Takes days, sometimes weeks before you can get them an answer.
    -Completely unattainable sales quotas.
    -If you do not get the numbers, you are constantly on disciplinary action
    -Seasoned rep's will not help you. Some are great people but they have seen the revolving door of KAM's and choose not to get close.
    -They tell you that coffee brewers will count toward your placements; however, coffee is the stepchild at this company and there is never any brewers when you are ready to set the company up.
    -God forbid if you land a large account!! Your contract will sit in legal for months waiting to be approved, you will not have the equipment to place, you only get half of your commission and that isn't until "the plug is in the wall".

    Advice to Management

    Nothing is going to save this company from itself but a complete reorganization from the top-down. Middle management must be replaced with people who have been in sales positions. Commission structure and quota's must get overhauled. The competition is much more organized.


  2. A Coffee Company That Is Owned And Operated By A Water Company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food & Coffee Route Sales Representative
    Former Employee - Food & Coffee Route Sales Representative

    I worked at DS Services of America

    Doesn't Recommend
    Doesn't Recommend

    Pros

    *Fantastic benefits
    *Friendly co-workers
    *Job relatively easy to perform
    *Management understanding for missed time due to injury or illness
    *Opportunities to earn more money by signing new accounts
    *Good work-life balance.

    Cons

    *Management displays no passion for the job, product or customers
    *Poor training and follow up.
    *Pay for job is below industry scale
    *Owned by a water company, it is related that coffee is not the companies priority (red headed step-child) so web-site for coffee, etc. is 2nd rate.
    *Water drivers are now delivering coffee and are given double the commission of the coffee drivers for delivering the same product with no explanation given as to why. Water drivers are also paid weekly while coffee is bi-weekly.

    Advice to Management

    *Show true leadership, take ownership for mistakes.
    *Provide proper training and education for all facets of job to ensure that your employees are trained and equipped to deliver on the results you are asking for.
    *Provide more consistent praise and recognition.
    *Step up and demand equality between water and coffee divisions.
    *Follow the rules you set (smoking in vehicles, changing out and cleaning equipment, proper rotation, etc.)
    *Invest in new equipment.


There are newer employer reviews for DS Services of America
There are newer employer reviews for DS Services of America

See Most Recent

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